No users are found for system user picker fields Assignee, Reporter, and Watcher when entering a user email address

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 8.19.1, 8.20.0, 8.20.1, 8.20.5, 9.4.2, 11.3.8, 10.3.19, 10.3.21
    • 8.19
    • 18
    • Severity 2 - Major
    • 7

      Issue Summary

      Assignee, Reporter, and Watcher user picker fields do not find users when searching by email address.

      Steps to Reproduce

      1. Create a test user where email address is different than full name and username. Example:
        Full name John Smith
        Username jsmith
        Email address ap86007@example.com
      2. Open an existing issue and edit the Assignee, Reporter, or Watcher field.
      3. Start typing the email. 
      4. Do the same with a new issue. 

      Expected Results

      John Smith should be highlighted as a match. This used to be the case before 8.19.1. 

      Actual Results

      John Smith is not matched.

      Workaround

      Search using full name or username. 

      Additional Information

      This is inconsistent with other system user picker fields. Request Participant and Approver allow for searching by email.

              Assignee:
              Unassigned
              Reporter:
              Arbi Dridi
              Votes:
              37 Vote for this issue
              Watchers:
              28 Start watching this issue

                Created:
                Updated: