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  1. Jira Data Center
  2. JRASERVER-72744

Atlassian Troubleshooting and Support Tools plugin 1.32.13 does not recognise SQL Server Azure as supported database version.

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • None
    • 8.15.1, 8.18.1
    • Environment - Database
    • None

    Description

      Issue Summary

      Atlassian Troubleshooting and Support Tools plugin does not recognise SQL Server Azure as supported database version.
      Problem was fixed in ATST 1.32.14 version.

      Steps to Reproduce

      1. Install Jira 8.5.15:
         ___ Environment _____________________________
        
        JIRA Build : 8.5.15#805015-sha1:b9c7d87bbec14ac98107aa0c89a932d88142aa15
         Build Date : Tue May 18 00:00:00 IST 2021
         JIRA Installation Type : Standalone
         Application Server : Apache Tomcat/8.5.60 - Servlet API 3.1
      2. Update the ATST plugin to 1.32.13 version:
        2021-08-20 14:48:41,616+0000 UpmAsynchronousTaskManager:thread-1 INFO eduardo.ramos@nestle.com 544x988066x7 1mlkvu7 195.53.121.100,23.62.181.17,95.100.94.182,127.0.0.1 /rest/plugins/1.0/available/featured [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.troubleshooting.plugin-jira' from version '1.32.12' to version '1.32.13'
      3. Re-run Health Check from ATST, you should see the warning as below:
        2021-08-24 06:49:47,025+0000 Caesium-1-2 WARN ServiceRunner [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check 'End of Life' failed with severity 'warning': 'The End of Life date for JIRA version 8.5 is Oct 18, 2021. To ensure you're still fully supported, you should upgrade before this date.'
         2021-08-24 06:49:47,025+0000 Caesium-1-2 WARN ServiceRunner [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check 'Supported database' failed with severity 'warning': 'SQL Server Azure is not supported. You should migrate to a supported database version.'
        
        2021-08-24 07:10:55,028+0000 http-nio-8080-exec-3101 url: /rest/troubleshooting/1.0/check/process/ca0aa9ab-ed7f-4c0c-be76-c7f92c7b7b9a/results; user: eduardo.ramos@nestle.com WARN eduardo.ramos@nestle.com 430x9397464x3 1dknos4 195.53.121.100,23.62.181.15,2.21.35.237,127.0.0.1 /rest/troubleshooting/1.0/check/process/ca0aa9ab-ed7f-4c0c-be76-c7f92c7b7b9a/results [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check 'End of Life' failed with severity 'warning': 'The End of Life date for JIRA version 8.5 is Oct 18, 2021. To ensure you're still fully supported, you should upgrade before this date.'
         2021-08-24 07:10:55,028+0000 http-nio-8080-exec-3101 url: /rest/troubleshooting/1.0/check/process/ca0aa9ab-ed7f-4c0c-be76-c7f92c7b7b9a/results; user: eduardo.ramos@nestle.com WARN eduardo.ramos@nestle.com 430x9397464x3 1dknos4 195.53.121.100,23.62.181.15,2.21.35.237,127.0.0.1 /rest/troubleshooting/1.0/check/process/ca0aa9ab-ed7f-4c0c-be76-c7f92c7b7b9a/results [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check 'Supported database' failed with severity 'warning': 'SQL Server Azure is not supported. You should migrate to a supported database version.'
        
        2021-08-24 07:10:55,609+0000 http-nio-8080-exec-3001 url: /rest/troubleshooting/1.0/check/process/ca0aa9ab-ed7f-4c0c-be76-c7f92c7b7b9a/results; user: eduardo.ramos@nestle.com WARN eduardo.ramos@nestle.com 430x9397478x1 1dknos4 195.53.121.100,23.62.181.15,2.21.35.237,127.0.0.1 /rest/troubleshooting/1.0/check/process/ca0aa9ab-ed7f-4c0c-be76-c7f92c7b7b9a/results [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check 'End of Life' failed with severity 'warning': 'The End of Life date for JIRA version 8.5 is Oct 18, 2021. To ensure you're still fully supported, you should upgrade before this date.'
         2021-08-24 07:10:55,609+0000 http-nio-8080-exec-3001 url: /rest/troubleshooting/1.0/check/process/ca0aa9ab-ed7f-4c0c-be76-c7f92c7b7b9a/results; user: eduardo.ramos@nestle.com WARN eduardo.ramos@nestle.com 430x9397478x1 1dknos4 195.53.121.100,23.62.181.15,2.21.35.237,127.0.0.1 /rest/troubleshooting/1.0/check/process/ca0aa9ab-ed7f-4c0c-be76-c7f92c7b7b9a/results [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check 'Supported database' failed with severity 'warning': 'SQL Server Azure is not supported. You should migrate to a supported database version.'

      Expected Results

      Healthcheck for jira.healthcheck.supported.db.name should not report any error

      Actual Results

      Healthcheck for jira.healthcheck.supported.db.name shows it's incompatible.

      Workaround

      1. Disable the Healthcheck for healthcheck.end.of.life.name and jira.healthcheck.supported.db.name to avoid spam.
      2. Downgrade the ATST to version lower than 1.32.13

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              Unassigned Unassigned
              af0461e84050 Mohan C S (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: