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  1. Jira Data Center
  2. JRASERVER-72650

Accessibility - JAWS screen reader can not read Export and Tools menu options when using Chrome browser

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • None
    • 8.13.3, 8.13.8
    • Accessibility

    Description

      Issue Summary

      When the screen reader is switched on, the contents in the selection lists of the "Export" and "Tools" buttons cannot be selected. 

      Steps to Reproduce

      Environment

      JAWS 2021
      Chrome Browser 92.0.4515.107
      Windows 10

      1. Access https://jira.atlassian.com for the test;
      2. Execute a search, for instance:
        https://jira.atlassian.com/issues/?jql=project%20in%20(%22Jira%20Server%20and%20Data%20Center%22%2C%22Jira%20Software%20Server%20and%20Data%20Center%22)%20and%20text%20~%20%22accessibility%20export%20reader%22
      3. Use the <tab> until reach the "Export" option;
      4. You will hear:

        Export button Menu

      5. Press <Enter>
      6. You will hear:

        Expanded

      7. The list of options will be presented

      Expected Results

      Using Arrows Up/Down would navigate the options

      Actual Results

      Arrows Up/Down or Tab are moving to other options on the page and are not navigating the menu options

      Workaround

      Option 1 - Using Mac Device with MacOS VoiceOver - Screen reader

      Environment:
      Mac OS
      Chrome 92.0.4515.107
      VoiceOver reader in Mac

      Steps:

      • Open Chrome and go to Issue Navigator, run the following JQL search below:
        https://jira.atlassian.com/issues/?jql=project%20in%20(%22Jira%20Server%20and%20Data%20Center%22%2C%22Jira%20Software%20Server%20and%20Data%20Center%22)%20and%20text%20~%20%22accessibility%20export%20reader%22
        
      • Use the <tab> until reach the "Export" option;
      • You will hear:

        Export Button
        You are currently on a button.
        To click this button, press Control - Option - Space

      • Pressing Control - Option - Space expands the menu options
      • Using the Arrows Down / Arrows Up, you can navigate the options and hear, for instance, for the first option "Printable":

        Printable Menu Item
        You are currently on a menu item.
        To choose this menu item, press control - option - space.
        To close this menu, press Escape

      Option 2 - Using Firefox

      Environment:
      Windows 10
      Firefox 90.0.2
      JAWS 2021

      Steps:

      • Open Firefox and go to Issue Navigator, run the following JQL search below:
        https://jira.atlassian.com/issues/?jql=project%20in%20(%22Jira%20Server%20and%20Data%20Center%22%2C%22Jira%20Software%20Server%20and%20Data%20Center%22)%20and%20text%20~%20%22accessibility%20export%20reader%22
        
      • Use the <tab> until reach the "Export" option;
      • You will hear:

        Export Button Menu
        You are currently on a button.
        To activate press Space bar

      • Pressing the Space bar expands the menu options
      • Using the Arrows Down / Arrows Up, you can navigate the options and hear, for instance, for the first option "Printable":

        Printable one of one

      • Enter selects the option.

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              Unassigned Unassigned
              imurakami@atlassian.com Murakami
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              Dates

                Created:
                Updated:
                Resolved: