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Bug
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Resolution: Fixed
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High (View bug fix roadmap)
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8.13.3, 8.13.7, 8.13.8, 8.17.1, 8.13.13
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8.13
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14
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Severity 2 - Major
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110
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Hi everyone,
The issue has been fixed and it will be released in next 8.13 and 8.18 versions.
Thank you,
Szymon Korytnicki,
Jira Server Developer
Issue Summary
When the user tries to access his dashboard or JiraHome page in a Jira Software upgraded for (or freshly installed) version 8.13.7 he gets warning messages in the logs due to problem generating URL for Jira Development Integration Plugin (com.atlassian.jira.plugins.jira-development-integration-plugin)
Steps to Reproduce
- Install a fresh new Jira Software 8.13.7 version or upgrade for the Jira Software 8.13.7 version.
- Access the MyJiraHome page or Dashboard page.
Expected Results
The user should access the Dashboard or MyJiraHome pages without facing warning messages in the logs.
Actual Results
The below exception is thrown in the atlassian-jira.log file:
2021-05-31 20:41:03,149+0000 http-nio-8080-exec-1 WARN 1241x225x5 1axbndi 10.10.0.1,10.10.0.5 /rest/webResources/1.0/resources [webresource] error thrown in transformer during url generation for com.atlassian.jira.plugins.jira-development-integration-plugin:8 com.google.common.util.concurrent.UncheckedExecutionException: java.lang.NullPointerException at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2050) at com.google.common.cache.LocalCache.get(LocalCache.java:3952) at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3974) at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4958) at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4964) at com.atlassian.plugins.less.CachingUriStateManager.collectUriState(CachingUriStateManager.java:104) at com.atlassian.plugins.less.CachingUriStateManager.collectUriState(CachingUriStateManager.java:118) at com.atlassian.plugins.less.CachingUriStateManager.getState(CachingUriStateManager.java:70) at com.atlassian.plugins.less.LessTransformerUrlBuilder.addToUrl(LessTransformerUrlBuilder.java:37) at com.atlassian.plugin.webresource.impl.UrlBuildingStrategy$NormalStrategy.addToUrl(UrlBuildingStrategy.java:44) at com.atlassian.plugin.webresource.WebResourceTransformation.addTransformParameters(WebResourceTransformation.java:111) at com.atlassian.plugin.webresource.impl.CachedTransformers.addToUrlSafely(CachedTransformers.java:43) at com.atlassian.plugin.webresource.impl.helpers.UrlGenerationHelpers.encodeStateInUrlIfSupported(UrlGenerationHelpers.java:847) at com.atlassian.plugin.webresource.impl.helpers.UrlGenerationHelpers.collectUrlStateAndBuildResourceUrls(UrlGenerationHelpers.java:390) at com.atlassian.plugin.webresource.impl.helpers.UrlGenerationHelpers.resolve(UrlGenerationHelpers.java:227) at com.atlassian.plugin.webresource.assembler.DefaultWebResourceAssembler$1.resolve(DefaultWebResourceAssembler.java:87) at com.atlassian.plugin.webresource.assembler.DefaultWebResourceAssembler$1.drainOrPoll(DefaultWebResourceAssembler.java:76) at com.atlassian.plugin.webresource.assembler.DefaultWebResourceAssembler$1.pollIncludedResources(DefaultWebResourceAssembler.java:72) at com.atlassian.webresource.plugin.async.AsyncWebResourceLoaderImpl.resolveWebResourceSet(AsyncWebResourceLoaderImpl.java:126) at com.atlassian.webresource.plugin.async.AsyncWebResourceLoaderImpl.resolve(AsyncWebResourceLoaderImpl.java:53) at com.atlassian.webresource.plugin.rest.ListOfResources.post(ListOfResources.java:68) ... 3 filtered at java.lang.reflect.Method.invoke(Method.java:498) ... 18 filtered at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:160) ... 1 filtered at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70) ... 32 filtered at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55) ... 8 filtered at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59) ... 4 filtered at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54) ... 3 filtered at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55) ... 8 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 43 filtered at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73) ... 17 filtered at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66) ... 1 filtered at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64) ... 16 filtered at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38) ... 19 filtered at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) ... 5 filtered at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:215) at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136) at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89) at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:206) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:134) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:123) ... 4 filtered at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37) ... 8 filtered at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71) ... 3 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 4 filtered at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) ... 26 filtered at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) ... 25 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.NullPointerException at com.atlassian.plugins.less.PluginUriResolver.open(PluginUriResolver.java:118) at com.atlassian.plugins.less.UriDependencyCollector.getDependencies(UriDependencyCollector.java:45) at com.atlassian.plugins.less.CachingUriStateManager.computeUriInfo(CachingUriStateManager.java:127) at com.atlassian.plugins.less.CachingUriStateManager.access$000(CachingUriStateManager.java:31) at com.atlassian.plugins.less.CachingUriStateManager$1.load(CachingUriStateManager.java:54) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3528) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2277) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2154) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2044) ... 297 more
below, the console tab output:
At first, this error does not prevent the system from working, but it generates spam in the logs (one stack trace warn message for each user that accesses the dashboard).
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
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[JRASERVER-72472] Accessing Dashboard on Jira 8.13.x generates warning on the logs due to NPE in jira-development-integration-plugin
Hello there,
I am having the same problem after updating to Jira 8.17.1
Is there a solution for this problem?
I have tried disabling the logs for this plugin in the "System > Troubleshooting and Support > Logging & Profiling" section but I have tried various packages without success.
It is very important that we correct this problem as soon as possible. Does anyone know of any solutions that don't require updating Jira?
Thanks you!
Best regards.
It says it's fixed in 8.13.9, but I cannot find a download for 8.13.9 - this is critical since 8.13.x is the LTS version!
When is this going to be available to download?
Hey Kumar,
i guess the new Jira version is meant. See: https://www.atlassian.com/software/jira/update
regards
Hello,
I see that the Jira is resolved, Can I know the solution for this issue please?
Hi Atlassian,
I also want to know, if there is a workaround by replacing of 1-2 files to fix this problem;
We have just (June/2021) upgraded our Jira DC environment and for us it is to much effort to upgrade our big Jira instance with 8000 users again 4 weeks later
Let me know
Bye and best regards
Jörg
Dear Atlassian,
Is there any patch or workaround? It would take some time to plan the next upgrade of instance, if the defect can be fixed by replacing of 1-2 files I would prefer that way upgrading the entire instance. If so - please attach patch to this issue.
Best Regards,
Alexey Rjeutski
We have over 1500 users that use our Jira instance. If this generates an exception per user then this would spam our logs with unnecessary entries, quickly overflowing the log and making troubleshooting other issues difficult.
Is there an ETA when we can expect to have a fix?
I think the "fixed in versions" information is a bit misleading.
The issue wasn't fixed in 8.17.X; fix reached 8.13.9 (LTS release and all its future patch releases, 8.13.10, 8.13.11 and so on) and 8.18.1 (and all its future minor and patch releases; e.g. 8.18.2, 8.19.0, 8.20... etc.). 8.17.1 is still vulnerable to this problem.