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  1. Jira Data Center
  2. JRASERVER-72409

external system import does-not add default value to custom field when empty

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 7.13.5, 8.5.3
    • Jira Importers Plugin
    • None

      Issue Summary

      External system import (CSV) will not add a default value to the custom fields when left empty in the CSV file when updating the existing issues.

      Jira version tested : 8.5.3 and 7.13.5

      Steps to Reproduce

      1. create a custom field (single select)
      2. assign a default value to the custom field
      3. use the CSV file to import the issues (settings -> system -> external system import) leave the empty value for custom field column in the CSV file
      4. map the issue key, summary and custom field columns for importing  

      Observe the link https://confluence.atlassian.com/adminjiraserver085/importing-data-from-csv-981155358.html. The section "Updating existing issues" mentions below

      (warning) Importing a CSV to update existing issues will reset columns to their default values if they are not specified in the CSV.

      Expected Results

      The default value of the custom field on the issue ticket has to be updated as per the documentation link

      Actual Results

      The existing value of the custom field on the issue ticket continues. 

      No error is thrown

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available. 

              Unassigned Unassigned
              sshankar@atlassian.com Shashi Shankar (Inactive)
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              6 Vote for this issue
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              9 Start watching this issue

                Created:
                Updated: