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Details

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 8.19.0
Affects Version/s: 8.16.0
Component/s: Email notifications
Labels:
- delta820
- lts820
- pse-request
- warranty

Introduced in Version:
8.16
Support reference count:
3
Symptom Severity:
Severity 3 - Minor
UIS:
41
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Atlassian Update – 15 Jul 2021

Hi everyone,

This issue is fixed and awaits for release.

Thank you,
Michał Błajet,
Jira Developer

Show
Atlassian Update – 15 Jul 2021 Hi everyone, This issue is fixed and awaits for release. Thank you, Michał Błajet, Jira Developer

Description

Issue Summary

When sending text type mail notifications, Jira complains that IssueUpdateBatcher.css file could not be found under templates/email-batch/text folder.

Steps to Reproduce

Have batched notifications turned ON
Under user profile, configure Email Type to "Text"
Trigger an issue notification to the user configured in step 2

Expected Results

No error messages in the logs

Actual Results

The below exception is thrown in the atlassian-jira.log file:

2021-04-13 10:55:26,785-0300 Caesium-1-1 INFO ServiceRunner     [c.a.jira.template.JiraHomeTemplateContentLoaderImpl] File not found: /Users/astegani/deployments/jira8160/jira-home/data/templates/email-batch/text/IssueUpdateBatcher.css
2021-04-13 10:55:26,786-0300 Caesium-1-1 WARN ServiceRunner     [c.a.jira.template.CachingJiraHomeTemplateContentLoaderImpl] Exception:
com.atlassian.cache.CacheException: java.lang.RuntimeException: Couldn't load template! templateFile: templates/email-batch/text/IssueUpdateBatcher.css
	at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:212)
	at com.atlassian.jira.template.CachingJiraHomeTemplateContentLoaderImpl.getTemplateContent(CachingJiraHomeTemplateContentLoaderImpl.java:56)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
	at com.sun.proxy.$Proxy664.getTemplateContent(Unknown Source)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
	at com.sun.proxy.$Proxy1618.getTemplateContent(Unknown Source)
	at com.atlassian.jira.plugins.inform.batching.rendering.CachingJiraSharedHomeTemplateLoader.getTemplateContent(CachingJiraSharedHomeTemplateLoader.java:23)
	at com.atlassian.jira.plugins.inform.batching.rendering.DelegatingTemplateLoader.getTemplateContent(DelegatingTemplateLoader.java:39)
	at com.atlassian.jira.plugins.inform.batching.rendering.TemplateProviderImpl.getCssFileContentSafely(TemplateProviderImpl.java:89)
	at com.atlassian.jira.plugins.inform.batching.rendering.TemplateProviderImpl.getTemplate(TemplateProviderImpl.java:73)
	at com.atlassian.jira.plugins.inform.batching.BatcherServiceImpl.createEmail(BatcherServiceImpl.java:141)
	at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.sendEmail(BatchNotificationJob.java:159)
	at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.processBatches(BatchNotificationJob.java:144)
	at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.processEventBatch(BatchNotificationJob.java:127)
	at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.lambda$notifyUsers$0(BatchNotificationJob.java:100)
	at com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.measure(MeasurementWorkerFactory.java:41)
	at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.notifyUsers(BatchNotificationJob.java:97)
	at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.runJob(BatchNotificationJob.java:82)
	at com.atlassian.jira.plugins.inform.batching.cron.ConditionalJobRunner.runJob(ConditionalJobRunner.java:33)
	at com.atlassian.jira.plugins.inform.batching.cron.ConditionalJobRunner.runJob(ConditionalJobRunner.java:33)
	at com.atlassian.jira.plugins.inform.batching.cron.OncePerClusterJobRunner.runJob(OncePerClusterJobRunner.java:46)
	at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
	at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)
	at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:430)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:454)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:382)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)
	at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.RuntimeException: Couldn't load template! templateFile: templates/email-batch/text/IssueUpdateBatcher.css
	at com.atlassian.jira.template.CachingJiraHomeTemplateContentLoaderImpl.lambda$null$0(CachingJiraHomeTemplateContentLoaderImpl.java:58)
	at java.util.Optional.orElseThrow(Optional.java:290)
	at com.atlassian.jira.template.CachingJiraHomeTemplateContentLoaderImpl.lambda$getTemplateContent$1(CachingJiraHomeTemplateContentLoaderImpl.java:58)
	at com.atlassian.cache.memory.DelegatingCache.lambda$get$1(DelegatingCache.java:191)
	at com.google.common.cache.LocalCache$LocalManualCache$1.load(LocalCache.java:4876)
	at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2277)
	at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2154)
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2044)
	at com.google.common.cache.LocalCache.get(LocalCache.java:3952)
	at com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4871)
	at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:178)
	... 54 more

On a fresh 8.16 installation, the IssueUpdateBatcher.css file is located under email-batch/html folder but not on the email-batch/text folder

Workaround

Manually copy the IssueUpdateBatcher.css file from:

<Jira_shared_home>/data/templates/email-batch/html

To

<Jira_shared_home>/data/templates/email-batch/text

Attachments

Issue Links

is cloned by: DELTA-1119 Loading...; JSEV-2907 Loading...

mentioned in: Page Loading...; Page Loading...

Missing IssueUpdateBatcher.css file error in the logs when batching notification is enabled