Summary

When Jira is connected to Delegated LDAP, users that are already deleted from LDAP side cannot be disabled in Jira

Environment

• Delegated (Internal with LDAP Authentication) LDAP

Steps to Reproduce

1. Connect Jira to an LDAP with Delegated permission
2. Login to Jira as one of the user from the Delegated LDAP
3. Create some content in Jira
4. Logout
5. Remove/delete this user from LDAP side

Expected Results

1. User can be disabled in Jira

Actual Results

The user cannot be disabled in Jira. There is no edit button for users coming from Delegated LDAP.
Even if we recreate the user from LDAP, we still cannot disable the user in Jira side.

Workaround

1. Disable the user manually by running the following database SQL query:

   UPDATE cwd_user SET active = '0' where user_name = '<the username that we'd like to disable>';
   

   Please always backup your database before performing any alteration in the database side.

1. Restart Jira > Run Full reindexing