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Details

Type: Bug
Resolution: Unresolved
Priority: Low
Fix Version/s: None
Affects Version/s: 8.13.2, 8.14.1, 8.15.0, 8.20.8
Component/s: Mobile, Mobile DoS
Labels:

Introduced in Version:
8.13
Support reference count:
20
Symptom Severity:
Severity 3 - Minor
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy

Description

Issue Summary

Adding comment from a mobile browser fails in Jira 8.14, it's also failing to assign or watch an issue to any user.

Steps to Reproduce

Deploy Jira 8.14 and create a project with sample data
Either log in to Jira from a browser on a mobile device (Android or iOS), or via Chrome > F12 > Toggle device toolbar > Mid-tier mobile, access a ticket, and try to post a comment
The same process describes above but try to assign any issue to any user or watch any issue

Expected Results

Comment should be posted and the assign / watch process should work.

Actual Results

The below exception is thrown in the console log:

batch.js?locale=en-AU:5308 Uncaught TypeError: this.$el.find(...).spin is not a function
    at child._showSpinner (batch.js?locale=en-AU:5308)
    at child.addComment (batch.js?locale=en-AU:5256)
    at HTMLDivElement.<anonymous> (batch.js?locale=en-AU:13437)
    at HTMLDivElement.handler.proxy (batch.js?locale=en-AU:13333)
    at FastClick.JMOB../lib/fastclick/fastclick.js.FastClick.maybeSendClick (batch.js?locale=en-AU:10458)
    at FastClick.JMOB../lib/fastclick/fastclick.js.FastClick.onTouchEnd (batch.js?locale=en-AU:10614)
    at HTMLBodyElement.FastClick.onTouchEnd (batch.js?locale=en-AU:10341)

batch.js?locale=en-US:52 JQMIGRATE: Migrate is installed, version 1.4.1
batch.js?locale=en-US:1428 ***** Analytics log [mobile.page.view][{"page":"issue/JSP-14"}]
batch.js?locale=en-US:12566 [Intervention] Images loaded lazily and replaced with placeholders. Load events are deferred. See https://crbug.com/954323
batch.js?locale=en-US:13741 POST http://192.168.50.3:48132/j8132/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk 404
JMOB../lib/zepto/zepto.js.$.ajax @ batch.js?locale=en-US:13741
(anonymous) @ batch.js?locale=en-US:10937
(anonymous) @ batch.js?locale=en-US:10791
n @ atlassian-analytics.js:2
setTimeout (async)
(anonymous) @ atlassian-analytics.js:5
(anonymous) @ batch.js?locale=en-US:12792
Consider disabling Chrome Data Saver while debugging. For more info see: https://support.google.com/chrome/?p=datasaver
batch.js?locale=en-US:1428 ***** Analytics log [mobile.element.click][{"selector":"span.action-menu-button"}]
batch.js?locale=en-US:1428 ***** Analytics log [mobile.element.click][{"selector":"button.user-assign-button.aui-button.jmob-action"}]
batch.js?locale=en-US:13741 POST http://192.168.50.3:48132/j8132/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk 404
JMOB../lib/zepto/zepto.js.$.ajax @ batch.js?locale=en-US:13741
(anonymous) @ batch.js?locale=en-US:10937
(anonymous) @ batch.js?locale=en-US:10791
n @ atlassian-analytics.js:2
setTimeout (async)
(anonymous) @ atlassian-analytics.js:3
execute @ batch.js?locale=en-US:10801
(anonymous) @ batch.js?locale=en-US:10839
(anonymous) @ batch.js?locale=en-US:10952
(anonymous) @ batch.js?locale=en-US:11613
setTimeout (async)
JMOB../lib/underscore/underscore.js._.delay @ batch.js?locale=en-US:11612
JMOB../lib/underscore/underscore.js._.defer @ batch.js?locale=en-US:11620
fn @ batch.js?locale=en-US:10951
execute @ batch.js?locale=en-US:10801
(anonymous) @ batch.js?locale=en-US:10881
(anonymous) @ batch.js?locale=en-US:10926
(anonymous) @ batch.js?locale=en-US:10791
ajaxError @ batch.js?locale=en-US:13555
xhr.onreadystatechange @ batch.js?locale=en-US:13719
XMLHttpRequest.send (async)
JMOB../lib/zepto/zepto.js.$.ajax @ batch.js?locale=en-US:13741
(anonymous) @ batch.js?locale=en-US:10937
(anonymous) @ batch.js?locale=en-US:10791
n @ atlassian-analytics.js:2
setTimeout (async)
(anonymous) @ atlassian-analytics.js:5
(anonymous) @ batch.js?locale=en-US:12792
batch.js?locale=en-US:1428 ***** Analytics log [mobile.element.click][{"selector":"a"}]
batch.js?locale=en-US:1428 ***** Analytics log [mobile.element.click][{"selector":"button.aui-button.main-action"}]
batch.js?locale=en-US:7812 Uncaught TypeError: $indicator.find(...).spin is not a function
    at child.showLoading (batch.js?locale=en-US:7812)
    at child.showHeaderLoading (batch.js?locale=en-US:7361)
    at child._actionEventPrep (batch.js?locale=en-US:6358)
    at child.assignToUser (batch.js?locale=en-US:6313)
    at child.returnUser (batch.js?locale=en-US:15722)
    at HTMLDivElement.<anonymous> (batch.js?locale=en-US:13422)
    at HTMLDivElement.handler.proxy (batch.js?locale=en-US:13318)
    at FastClick.JMOB../lib/fastclick/fastclick.js.FastClick.maybeSendClick (batch.js?locale=en-US:10443)
    at FastClick.JMOB../lib/fastclick/fastclick.js.FastClick.onTouchEnd (batch.js?locale=en-US:10599)
    at HTMLBodyElement.FastClick.onTouchEnd (batch.js?locale=en-US:10326)
showLoading @ batch.js?locale=en-US:7812
showHeaderLoading @ batch.js?locale=en-US:7361
_actionEventPrep @ batch.js?locale=en-US:6358
assignToUser @ batch.js?locale=en-US:6313
returnUser @ batch.js?locale=en-US:15722
(anonymous) @ batch.js?locale=en-US:13422
handler.proxy @ batch.js?locale=en-US:13318
JMOB../lib/fastclick/fastclick.js.FastClick.maybeSendClick @ batch.js?locale=en-US:10443
JMOB../lib/fastclick/fastclick.js.FastClick.onTouchEnd @ batch.js?locale=en-US:10599
FastClick.onTouchEnd @ batch.js?locale=en-US:10326
batch.js?locale=en-US:13741 POST http://192.168.50.3:48132/j8132/plugins/servlet/undefined/rest/analytics/1.0/publish/bulk 404
JMOB../lib/zepto/zepto.js.$.ajax @ batch.js?locale=en-US:13741
(anonymous) @ batch.js?locale=en-US:10937
(anonymous) @ batch.js?locale=en-US:10791
n @ atlassian-analytics.js:2
setTimeout (async)
(anonymous) @ atlassian-analytics.js:3
execute @ batch.js?locale=en-US:10801
(anonymous) @ batch.js?locale=en-US:10839
(anonymous) @ batch.js?locale=en-US:10952
(anonymous) @ batch.js?locale=en-US:11613
setTimeout (async)
JMOB../lib/underscore/underscore.js._.delay @ batch.js?locale=en-US:11612
JMOB../lib/underscore/underscore.js._.defer @ batch.js?locale=en-US:11620
fn @ batch.js?locale=en-US:10951
execute @ batch.js?locale=en-US:10801
(anonymous) @ batch.js?locale=en-US:10881
(anonymous) @ batch.js?locale=en-US:10926
(anonymous) @ batch.js?locale=en-US:10791
ajaxError @ batch.js?locale=en-US:13555
xhr.onreadystatechange @ batch.js?locale=en-US:13719
XMLHttpRequest.send (async)
JMOB../lib/zepto/zepto.js.$.ajax @ batch.js?locale=en-US:13741
(anonymous) @ batch.js?locale=en-US:10937
(anonymous) @ batch.js?locale=en-US:10791
n @ atlassian-analytics.js:2
setTimeout (async)
(anonymous) @ atlassian-analytics.js:3
execute @ batch.js?locale=en-US:10801
(anonymous) @ batch.js?locale=en-US:10839
(anonymous) @ batch.js?locale=en-US:10952
(anonymous) @ batch.js?locale=en-US:11613
setTimeout (async)
JMOB../lib/underscore/underscore.js._.delay @ batch.js?locale=en-US:11612
JMOB../lib/underscore/underscore.js._.defer @ batch.js?locale=en-US:11620
fn @ batch.js?locale=en-US:10951
execute @ batch.js?locale=en-US:10801
(anonymous) @ batch.js?locale=en-US:10881
(anonymous) @ batch.js?locale=en-US:10926
(anonymous) @ batch.js?locale=en-US:10791
ajaxError @ batch.js?locale=en-US:13555
xhr.onreadystatechange @ batch.js?locale=en-US:13719
XMLHttpRequest.send (async)
JMOB../lib/zepto/zepto.js.$.ajax @ batch.js?locale=en-US:13741
(anonymous) @ batch.js?locale=en-US:10937
(anonymous) @ batch.js?locale=en-US:10791
n @ atlassian-analytics.js:2
setTimeout (async)
(anonymous) @ atlassian-analytics.js:5
(anonymous) @ batch.js?locale=en-US:12792

Workaround

Option 1: The preferred way of accessing Jira is via the mobile app that is available via both Google Play or Apple App Store

Option 2: Switch to desktop view in the mobile browser

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Screen Shot 2021-02-09 at 11.48.50.png
422 kB
09/Feb/2021 3:02 PM

Issue Links

mentioned in: Page Loading...; Page Loading...

Adding a comment, assign or watch an issue from a mobile browser fails in Jira

Details

Description

Issue Summary

Steps to Reproduce

Expected Results

Actual Results

Workaround

Attachments

Attachments

Issue Links

Activity

People

Dates