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  1. Jira Data Center
  2. JRASERVER-72012

Using double quote character “ on MDM for mobile app doesn't work

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      Issue Summary

      Using double quote character “ instead of " on the MDM configuration is not recognized the the Jira mobile app and it reports an misconfiguration on MDM.

      Steps to Reproduce

      1. Add the following line to the MDM: 
        [ 
 {"title": “My Jira Site”, "baseURL": "https://jira.example.com"} ,  
 {"title": “Bug Tracker“, "baseURL": "https://bugs.example.com/jira"} 
]
      1. Try accessing the mobile app. You may need to reinstall it.

      Expected Results

      The app would recognize both “ and " characters, as in some textfields they even look the same, and some keyboard configurations print “ instead of ".

      Actual Results

      The app doesn't preload the sites and shows a MDM misconfiguration error.

      Workaround

      Replace the “ characters for " everywhere on the sites configuration on MDM.
      You may need to copy & paste as the characters may look exactly the same on the editor or you keyboard only prints “.

      [ 
 {"title": "My Jira Site", "baseURL": "https://jira.example.com"} ,  
 {"title": "Bug Tracker", "baseURL": "https://bugs.example.com/jira"} 
]

      The following issue's been opened to address the documentation fix: JRASERVER-72011

            [JRASERVER-72012] Using double quote character “ on MDM for mobile app doesn't work

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              Unassigned Unassigned
              rmartinez3@atlassian.com Rodrigo Martinez
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                Created:
                Updated:
                Resolved: