• Type: Bug
• Resolution: Fixed
• Priority: High (View bug fix roadmap)
• Fix Version/s: 8.15.0
• Affects Version/s: 8.14.0
• Component/s: Email notifications
• Labels:

  • warranty

[JRASERVER-71988] Some notifications will fail on Jira Data Center 8.14.0 instances hosted on Windows

Conny Postma made changes - 18/Feb/2025 2:45 PM

Remote Link

Original: This issue links to "Page (Atlassian Documentation)" [ 626658 ]

Rob made changes - 14/Jul/2022 8:47 AM

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New: This issue links to "Page (Confluence)" [ 662663 ]

Julien Rey made changes - 09/Mar/2022 9:51 AM

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New: This issue links to "Page (Atlassian Documentation)" [ 626658 ]

Henrique Ramos (Inactive) made changes - 21/Apr/2021 5:50 PM

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New: This issue links to "Page (Confluence)" [ 546124 ]

Shreekesh Mohan made changes - 21/Apr/2021 10:43 AM

Description

Original: h3. Issue Summary Jira Data Center 8.14.0 introduces [this|https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html] new functionality, so that e-mail templates are stored at Jira's Shared Home folder. On environments using Windows, the path to the Shared home will be specified like {{\\path\to\shared_home}} and Jira tries to complete the path to the e-mail templates using '/' instead, so it is unable to find the files there. h3. Steps to Reproduce  # Install Jira Data Center 8.14.0  # Create an e-mail subscription for a filter  # Wait until it's triggered h3. Expected Results Jira will successfully send the subscription notification h3. Actual Results Jira will send the notification with a "Could not locate resource" text. At the application logs, Jira will throw a warning stating that the required template was not found: {noformat} com.atlassian.cache.CacheException: java.lang.RuntimeException: Couldn't load template! templateFile: templates/email/subject/filtersubscription.vm {noformat} h3. Workaround Disable new functionality:  # Edit the file <JIRA_INSTALLATION_FOLDER>/atlassian-jira/WEB-INF/classes/jira-features.properties  # Look for the setting called {{com.atlassian.jira.email.templates.readFromJiraHome}} and set it to false, as shown below: {code:java} com.atlassian.jira.email.templates.readFromJiraHome=false {code}  # Save the change made to this file  # Restart Jira  # Jira will use bundled templates instead of custom ones from <Shared_Home>

New: h3. Issue Summary Jira Data Center 8.14.0 introduces [this|https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html] new functionality, so that e-mail templates are stored at Jira's Shared Home folder. On environments using Windows, the path to the Shared home will be specified like {{\\path\to\shared_home}} and Jira tries to complete the path to the e-mail templates using '/' instead, so it is unable to find the files there. h3. Steps to Reproduce  # Install Jira Data Center 8.14.0  # Create an e-mail subscription for a filter  # Wait until it's triggered h3. Expected Results Jira will successfully send the subscription notification h3. Actual Results Jira will send the notification with a "Could not locate resource" text. At the application logs, Jira will throw a warning stating that the required template was not found: {noformat} com.atlassian.cache.CacheException: java.lang.RuntimeException: Couldn't load template! templateFile: templates/email/subject/filtersubscription.vm {noformat} h3. Workaround Disable new functionality:  # Edit the file <JIRA_INSTALLATION_FOLDER>/atlassian-jira/WEB-INF/classes/jira-features.properties  # Look for the setting called {{com.atlassian.jira.email.templates.readFromJiraHome}} and set it to false, as shown below: {code:java} com.atlassian.jira.email.templates.readFromJiraHome=false {code}  # Save the change made to this file  # Restart Jira  # Jira will use bundled templates instead of custom ones from <Shared_Home>

Rodrigo Rosa made changes - 12/Apr/2021 12:15 PM

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New: This issue links to "Page (Confluence)" [ 542894 ]

Marek Piwnicki made changes - 02/Apr/2021 6:27 AM

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New: This issue links to "Page (Confluence)" [ 539797 ]

Mateusz Ostaszewski made changes - 22/Mar/2021 2:52 PM

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New: This issue links to "Page (Confluence)" [ 537398 ]

Andriy Yakovlev [Atlassian] made changes - 03/Feb/2021 3:56 PM

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New: This issue links to "Page (Confluence)" [ 528838 ]

Mac Przepiora (Inactive) made changes - 03/Feb/2021 2:02 PM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

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