Issue Summary

While running the health check report ⚙ > System > Troubleshooting and Support Tools, the LDAP Authentication is failing with the below error. Even though if we provide the correct user details:

Name: LDAP Authentication
Is healthy: false
Failure reason: The credentials provided were rejected by the LDAP server (GEW AD Directory). Reason: jira.healthcheck.directory.ldap.authentication.error.57 (Error 49, data 57).
Severity: MAJOR

Steps to Reproduce

1. Step 1 Instal Jira 8.14.0
2. Step 2 Configure a new User directory under ⚙️→ User Management → User Directories.
3. Step 3 Test the login details.
   
   
4. Step 4 Run the heath check report: ⚙️→ User Management → Troubleshooting and Support Tools
5. Step 5 LDAP Authentication error is shown as below
   

Expected Results

As the configuration is correct, the health check report should pass and shouldn’t pop the error message.

Actual Results

LDAP Authentication error

Name: LDAP Authentication
Is healthy: false
Failure reason: The credentials provided were rejected by the LDAP server (GEW AD Directory). Reason: jira.healthcheck.directory.ldap.authentication.error.57 (Error 49, data 57).
Severity: MAJOR

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available

Notes:

The same LDAP configuration is working fine on the lower Jira version and the health check report is passed.