Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-71842

Jira installer taking too much time to run chown/chmod on jira home directory

    XMLWordPrintable

Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 8.13.1
    • Upgrade
    • None

    Description

      Problem

      While running the Jira Installer to perform an upgrade, the binary is hanging in step Extracting files.

      The binary tries to change permissions at /var/atlassian/application-data/jira recursively (even the directory permission are already correct).

      Some more details about the issue:

      • The home directory is mounted locally (not using a NFS);
      • There is no symbolic link in the home directory;
      • A recursive chmod command running over /var/atlassian/application-data/jira which sizes ~60GB. The whole process takes more than 2h to finish.

      Workaround

      Follow the KB article - Upgrade JIRA using window installer fails to remove previous installation directory
       

      Attachments

        Activity

          People

            Unassigned Unassigned
            e92f396700a6 Henrique Girardi (Inactive)
            Votes:
            13 Vote for this issue
            Watchers:
            18 Start watching this issue

            Dates

              Created:
              Updated: