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  1. Jira Data Center
  2. JRASERVER-70759

Batch email notifications do not log anything to Outgoing Mail log

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    Description

      Issue Summary

      When batched emails are turned on, the logs file atlassian-jira-outgoing-mail.log does not capture or log any entries to troubleshoot and investigate issues even it's enabled to DEBUG.

      Steps to Reproduce

      • Run Jira instance with batched notifications turned on,
      • Enable Outgoing mail log in the Logging and profiling screen,
      • Trigger events that result in emails being sent, e.g. user mentions.

      Observe that no entries are appended to the atlassian-jira-outgoing-mail.log.

      Expected Results

      • Customer expects if there is an issue with outgoing email function it should write in the outgoing mail log (at least if it enabled to DEBUG)
      • They also expect to have an admin console (UI) for Mails to monitor its flow and enquire past mails history with data (Advanced than Mail queue)

      Actual Results

      • We do not have any way to troubleshoot the outgoing mail issues in the current design as it is not writing anything even if it's enabled to DEBUG.

      Workaround

      • You can try using Notification helper to troubleshoot configuration issues (if only some emails are not being sent)
      • Enable debug logging for the com.atlassian.jira.plugins.inform package and look into the atlassian-jira.log file

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              mciesielski2@atlassian.com Michal Ciesielski
              srajendran@atlassian.com Sathiskumar (Inactive)
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                Created:
                Updated:
                Resolved: