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  1. Jira Data Center
  2. JRASERVER-69835

Deleting 'causes' on Issue Linking administration defaults Created Issue link to blank.

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    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Low Low
    • None
    • 8.1.0, 8.3.1
    • Issue - Actions
    • 8.01
    • 1
    • Severity 3 - Minor
    • Hide
      Atlassian Update – 20 Jan 2020

      Hi everyone,

      We have recently reviewed this issue and the overall interest in the problem. It's been a couple of months since it was first noticed in Jira 8. During that time, it has collected very few votes, watchers and support cases. Because of this and also due to the minor severity of it, it is very low on our priority list and we will not fix it the foreseeable future. That's why we're resolving it as Won't Fix.

      Although we're aware that this issue is still important to those of you affected by it, we want to manage expectations towards our bug fix plans in a transparent and realistic manner. We do our best to prioritise issues that have high and critical impact which we assess based on several different factors. You can learn more about this by reading our Bug Fixing Policy.

      To see what the Jira team is currently working on and has recently delivered see the following dashboards:

      We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communication. We will continue to watch this issue for further updates, so please feel free to share your feedback in the comments.

      Thank you,
      Jira Server Bug Fix Team

      Show
      Atlassian Update – 20 Jan 2020 Hi everyone, We have recently reviewed this issue and the overall interest in the problem. It's been a couple of months since it was first noticed in Jira 8. During that time, it has collected very few votes, watchers and support cases. Because of this and also due to the minor severity of it, it is very low on our priority list and we will not fix it the foreseeable future. That's why we're resolving it as Won't Fix. Although we're aware that this issue is still important to those of you affected by it, we want to manage expectations towards our bug fix plans in a transparent and realistic manner. We do our best to prioritise issues that have high and critical impact which we assess based on several different factors. You can learn more about this by reading our Bug Fixing Policy . To see what the Jira team is currently working on and has recently delivered see the following dashboards: Jira Server and Data Center: Recently resolved issues Jira Server and Data Center: Current work and future plans Jira Server and Data Center: Bug Fix Board We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communication. We will continue to watch this issue for further updates, so please feel free to share your feedback in the comments. Thank you, Jira Server Bug Fix Team

      Issue Summary

      When creating a linked issue from More -> Create linked issue, Jira Service Desk always defaults the Link Type option to causes, which is taken from the Problem/Incident link type created by JSD from Issue Linking administration page.

      This can be seen in the HAR file where the request explicitly looks for 'causes':

      this.$element.find("label[for='issuelinks-linktype']").text("Created issue");
      this.$element.find("label[for='issuelinks-issues']").text("Linked issues");
      this.$element.find("#qf-field-issuelinks .description").text("Search for issues to link to from the one you\'re creating.");
      this.$element.find("#issuelinks-linktype").val("causes")}
      

      If 'causes' does not exist in the Issue Linking administration page (deleted or modified by the user), Jira defaults to show a blank option.

      The behavior of first defaulting to 'causes' and subsequently defaulting to blank if 'causes' cannot be found is not consistent with the option that appears on other issue linking methods (Eg: Jira issue creation, where it defaults to the first item on the Issue Linking administration page).

      Environment

      Jira 8.1.0

      Steps to Reproduce

      1. Navigate to any Jira Service Desk issue and click on More -> Create linked issue.
      2. Observe that the Created Issue option defaults to 'causes'.
      3. Navigate to Issue Linking administration page and delete 'causes' (Problem/Incident)
      4. Navigate back any Jira Service Desk issue and click on More -> Create linked issue.
      5. Observe that the Created Issue option defaults to blank.

      Expected Results

      We expect Jira to default to the first item on the list instead of blank.

      Actual Results

      Jira defaults to blank.

      Workaround

      A workaround is to create a new link type and ensure 'causes' is Outward Description or Inward Description. This would default the option to 'causes'. However, no workaround exists yet to default to the first option on the list to make it consistent with other issue linking method in Jira.

              Unassigned Unassigned
              llee2@atlassian.com Lenard Lee
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              1 Vote for this issue
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                Created:
                Updated:
                Resolved: