Details
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Bug
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Resolution: Unresolved
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Low
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None
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8.2.2
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8.02
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2
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Severity 3 - Minor
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1
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Description
Summary
@mention and general update emails from batch notification are not grouped together, despite having the same email subject.
The issue only happen to email with double-byte characters in the subject.
How to Replicate
- Enable batching email notifications
- Create an issue with summary in Korean characters
- Add a regular comment to the issue
- Add a comment with @mention in the issue
- Check the emails from mail client
Investigation Done
- We noticed the email grouping problem with MS Outlook and Thunderbird. Problem is not affecting the grouping in MacOS Mail client.
- From the emails that we received from batch notifications, we can confirm that the subject line looks identical from the email client.
- Reviewing the email headers, we noticed the differences in the email subject in encoded format (though they decoded to the same value):
- @mention email subject
Subject: =?UTF-8?Q?[Test_JIRA_-_Ignore_it]_Upd?= =?UTF-8?Q?ates_for_WT-1?= =?UTF-8?Q?1:_=EB=A1=9C=EC=A7=81_=EC=88=98?= =?UTF-8?Q?=EC=A0=95_=ED=85=8C=EC=8A=A4=ED=8A=B8_4?=
- @mention email subject
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- General notification email subject:
Subject: =?UTF-8?Q?[Test_JIRA_-_Ignore_it]_Upd?= =?UTF-8?Q?ates_for_WT-11?= =?UTF-8?Q?:_=EB=A1=9C=EC=A7=81_=EC=88=98=EC=A0=95?= =?UTF-8?Q?_=ED=85=8C=EC=8A=A4=ED=8A=B8_4_?=
- General notification email subject:
- The header from email subject in English:
Subject: [Test JIRA - Ignore it] Updates for WT-10: As a developer, I can update story and task status with drag and drop (click the triangle at far left of this story to show sub-tasks)
Please Help With
Please let us know if we can standardise the encoded email subject or encode it one-go, instead of doing it in chunks e.g:
Subject: =?UTF-8?Q?[Test_JIRA_-_Ignore_it]_(WT-11)_=EB=A1=9C=EC=A7=81_=EC=88=98=EC=A0=95_=ED=85=8C=EC=8A=A4=ED=8A=B8_4?=
Workaround
N/A
Attachments
Issue Links
- is cloned by
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