Summary

Vendor has a JIRA Server plugin that has a web-panel configured at location "servicedesk.portal.subheader" as such:

/src/main/resources/atlassian-plugin.xml

<web-panel key="view26-sd-portal-reports-webpanel" location="servicedesk.portal.subheader">

    <condition class="com.view26.jira.common.OrganizationAvailableCondition"/>

    <context-provider class="com.view26.jira.webpanel.WebPanelContext" />

    <resource name="view" type="velocity" location="templates/portal.vm" />

</web-panel>

This velocity template uses $webResourceManager.requireResource to load "com.atlassian.auiplugin:dialog2"

/src/main/resources/templates/portal.vm

$webResourceManager.requireResource("com.atlassian.auiplugin:dialog2")

In Jira 7.10.2 with ServiceDesk 3.13.2

Customer Portal loads properly when plugin key in pom.xml is 'com.view26.jira'

/pom.xml

    <groupId>com.view26</groupId>
    <artifactId>jira</artifactId>

But Customer portal does not load when plugin key is changed to 'com.view26.servicedesk-report.jira' with everything else remaining the same.

/pom.xml

    <groupId>com.view26</groupId>
    <artifactId>servicedesk-report.jira</artifactId>

The blank screen has a console error - "Uncaught Error: No aui/dialog2"

Sample App: jira.zip

Background and Notes

• I have replicated this issue for their app but with a fresh app with the same plugin keys, velocity template with webResourceManager.requireResource, and appropriate versions, I don't have the issue. Sample app: myplugin.zip
• Vendor needs help finding out the root cause as this is a blocker