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  1. Jira Data Center
  2. JRASERVER-68991

non-ASCII characters are displayed in html encoding in plain-text email template from batched notifications feature

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    Description

      Summary

      Issue Summaries with non-ASCII characters are displayed in html encoding in Batched notification plain-text email template

      Steps to Reproduce

      1. Enable batched notifications
      2. Edit user profile to enable plain text email notifications (HTML is on by default)
      3. Create an issue with non-ascii characters in the summary e.g. asscented characters like ä

      Expected Results

      Ascented characters are displayed properly and consistently across the email content

      Actual Results

      The issue summary has non-ascii characters html encoded in a specific part of the email template as illustrated below:

      Workaround

      1. Have affected users switch to HTML email notifications from their user profile
      2. Disable batched notifications feature.

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              mciesielski2@atlassian.com Michal Ciesielski
              takindele Taiwo Akindele (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: