Issue Summary

Comments from emails managed by the Jira's regular incoming mail handler are able to change the status of an issue, but doesn't update the SLA due to the regular mail handler doesn't do not perform any actions on WorkflowTransitionUtil class after creating new comments under the ticket

Steps to Reproduce

1. Create Jira regular incoming mail handler and config 'time to resolution' custom filed for Jira service desk.
2. Make a comment by email to change the status of an issue in order to update the SLA.
3. Issue status is changed as expected

Expected Results

• SLA pause or unpause as expected.

Actual Results

• SLA doesn't pause or unpause as expected.

Workaround

• User JSD mail handler instead of the regular incoming mail handler as JSD's mail handler use CommentCreatedEvent to update the SLA custom fields.