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Details

Type: Bug
Resolution: Answered
Priority: Low
Fix Version/s: None
Affects Version/s: 7.5.0
Component/s: Licensing
Labels:
None

Introduced in Version:
7.05
Support reference count:
1
Symptom Severity:
Severity 2 - Major
UIS:
2
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Atlassian Update – 11-02-2019

Hi everyone,

Jira does not support operations of license update via direct database updates. All such operations are being made at your own risk - we recommend taking a Jira / database backup before doing so.

Please reach out to Atlassian Support team in guiding you how to properly change the product license.

I'm resolving the issue as Answered.

Thank you,
Ignat Alexeyenko
Jira Bugmaster

Show
Atlassian Update – 11-02-2019 Hi everyone, Jira does not support operations of license update via direct database updates. All such operations are being made at your own risk - we recommend taking a Jira / database backup before doing so. Please reach out to Atlassian Support team in guiding you how to properly change the product license. I'm resolving the issue as Answered . Thank you, Ignat Alexeyenko Jira Bugmaster

Description

Issue Summary

Duplicate JIRA license of the same type (Core, Software, or Service Desk ) will cause JIRA instance to go down.

Steps to Reproduce

Input any of the JIRA license type, let's say Software license in this case into a JIRA instance.
Access the database directly and update another Software license into the database table productlicense.

Expected Results

Jira will able to still start up or work properly but warn the administrators about the duplicate license.

Actual Results

The JIRA unable to start up / not working.

The below exception is thrown in the xxxxxxx.log file:

2019-01-14 13:32:40,653 ThreadPoolAsyncTaskExecutor::Thread 7 ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.analytics.analytics-client'
org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'productEventListener' defined in URL [bundle://19.0:0/META-INF/spring/atlassian-plugins-components.xml]: Unsatisfied dependency expressed through constructor argument with index 4 of type [com.atlassian.analytics.client.logger.AnalyticsLogger]: Error creating bean with name 'analyticsLogger' defined in URL [bundle://19.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.analytics.client.logger.Log4jAnalyticsLogger]: Constructor threw exception; nested exception is com.atlassian.cache.CacheException: java.lang.IllegalStateException: More than once license contains access to 'jira-software'. The licenses are: License for [jira-software]: AAAB2w0ODAoPeNp9kkFvozAQhe/+FZb2FskE2.... and License for [jira-software]: AAAB2g0ODAoPeNp9kk9vozAQxe/+FJb2Fskkk.....; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'analyticsLogger' defined in URL [bundle://19.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.analytics.client.logger.Log4jAnalyticsLogger]: Constructor threw exception; nested exception is com.atlassian.cache.CacheException: java.lang.IllegalStateException: More than once license contains access to 'jira-software'. The licenses are: License for [jira-software]: AAAB2w0ODAoPeNp9kkFvozAQhe/+FZb2FskE2.... and License for [jira-software]: AAAB2g0ODAoPeNp9kk9vozAQxe/+FJb2Fskkk.....
	at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:749)
	at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:185)
	at 
...
...
Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'analyticsLogger' defined in URL [bundle://19.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.analytics.client.logger.Log4jAnalyticsLogger]: Constructor threw exception; nested exception is com.atlassian.cache.CacheException: java.lang.IllegalStateException: More than once license contains access to 'jira-software'. The licenses are: License for [jira-software]: AAAB2w0ODAoPeNp9kkFvozAQhe/+FZb2FskE2.... and License for [jira-software]: AAAB2g0ODAoPeNp9kk9vozAQxe/+FJb2Fskkk.....
	at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:275)

Notes

This issue was encountered in one of the Atlassian Support tickets and it was not reproducible without having to modify it through the database. So the actual cause of the issue is not known yet other than being able to reproduce the error.
This issue is major as it will block the instance from starting up, so a mechanism for this to fail-safe or catch the exception is required.

Workaround

Simply compare the license key in the productlicense database table with the license key from My Atlassian (https://my.atlassian.com/) and remove the non-valid/old license key by the following SQL query by replacing the 12345, 54321 with the duplicate IDs:

 
DELETE FROM productlicense WHERE id = (12345,54321);

Attachments

Issue Links

is superseded by

JRASERVER-76240 Applying a Jira product license might break the whole instance with duplicate license keys in the database

Closed

Duplicate JIRA license of the same type ( Core , Software , or Service Desk ) will cause JIRA instance to go down