-
Type:
Bug
-
Resolution: Unresolved
-
Priority:
Low
-
None
-
Affects Version/s: 7.13.0, 8.0.0, 8.1.0, 8.2.0, 8.3.0, 8.4.0, 8.5.1, 8.5.4
-
Component/s: System Administration - Configuration Tool
-
7.13
-
27
-
Severity 3 - Minor
-
1
Summary
The Jira application configuration tool does not add the needed tomcat parameters to handle request for special characters.
Steps to Reproduce
- Use the Jira application configuration tool to implement a SSL certificate
Expected Results
A SSL connection
Actual Results
The below exception is thrown in the xxxxxxx.log file:
2018-12-06 14:23:37,738 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] The server.xml file is missing parameters needed by Jira to handle requests that contain special characters.
2018-12-06 14:23:37,738 JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: error) , Key = (EventType: setup) , Desc = Tomcat is misconfigured , Exception = The server.xml file is missing parameters needed by Jira to handle requests that contain special characters.<br/>)]
You will be presented with an error screen when trying to connect to Jira.
Workaround
Please follow the instructions to manually update the server.xml file at Changing server.xml to handle requests with special characters
