Details
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Suggestion
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Resolution: Unresolved
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Description
Hi, first I want to say that I'm grateful for Service Desk. It's a great tool we use within our company to support our clients.
I will describe this request through the two items below:
1)
What I'm asking is for the admin user to have the ability to determine which fields are going to be appearing on the form based on the user's selection.
Say the first option on my form is "Please select the type of issue you're having". And the options in the drop-down are: A, B, and C. So if the user selects "A", then the form only displays fields that apply to that situation. Same for B and C.
I find the above essential to the types of support that we're providing to our clients, and having ALL the fields there instead makes the form page really cluttered and confusing, not to mention that we're showing a bunch of information that is not relevant to the user based on the type of issue they are reporting.
2)
Also, if I had the ability to visually group items that would also be great. Not sure how but perhaps a frame around them would be simple enough. Or perhaps horizontal line dividers would also work.
Included in this feature should be the ability to create Titles for categories of fields within my page. For example, I could group my fields into something into aggregated topics and have a title over them to distinguish. In many cases, having that separation is necessary to make your form look logical from a business subject standpoint.
Thanks!