Jira Accessibility: Shift-Tab can not be used to navigate out of the Rich text editor

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    • 7.06
    • 1
    • Severity 3 - Minor
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      Atlassian Update – 28 Aug 2019

      Hi everyone,

      This issue has been identified and fixed in the Rich Text Editor version 4.0.12.
      The editor has been updated and is available in all Jira versions starting from 8.0.1 onwards.

      Thank you,
      Michal Dyro
      Jira Server Eng team.

      Show
      Atlassian Update – 28 Aug 2019 Hi everyone, This issue has been identified and fixed in the Rich Text Editor version 4.0.12. The editor has been updated and is available in all Jira versions starting from 8.0.1 onwards. Thank you, Michal Dyro Jira Server Eng team.

      Summary

      Navigating any screen with the Rich text editor allows you to get to the editor, but once inside you can not move back with Shift-Tab.

      This creates a problem with navigation when a mouse can not be used for navigation (for example when the NVDA screen reader is used).

      Environment
      Customer's reported environment:
      Firefox : 62.0.3
      NVDA : 2018.3.2

      We have tested with Firefox 62.0, Chrome 69.0.3497.100 and Safari 11.1.2.

      Steps to Reproduce

      1. Install the NVDA screen reader
      2. Open any screen that contains the Rich text editor
      3. Navigate to the editor using the Tab key
      4. Once inside the editor, use the Shift-Tab key to try to navigate backwards.

      Expected Results
      Shift-Tab should move back out from the editor to the previous step.

      Actual Results
      Shift-Tab doesn't do anything and the cursor remains inside the editor.

      Note
      This only happens under the Visual tab in the editor. In the Text tab you can still navigate back with Shift-Tab.

      Workaround
      The only known workaround to date is to completely disable the Rich text editor under Administration > System > User interface > Rich text editor

            Assignee:
            🦊 Fox (Inactive)
            Reporter:
            Magnus Karlsson (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            11 Start watching this issue

              Created:
              Updated:
              Resolved: