Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-68076

Jira should alert if user count is close to reaching the license limit

    • 3
    • 2
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Currently, Jira allows customers to create more users than they have licenses for, which blocks main functionalities as create new issues when the user limit has been exceeded.

      The following message is shown only if the administrator navigates to the Applications pages, but it can easily be overlooked.

      You are X users away from the maximum allowed by your license.

      Suggested Solution

      Alert administrators with a pop-up alert when they log in for Jira's administrative functions. It should help them act in advance by upgrading the license or managing user access.


            [JRASERVER-68076] Jira should alert if user count is close to reaching the license limit

            Kasun Ekanayake added a comment - - edited

            This is a must have feature as once the user limit reaches entire instance become un-usable. Causing organization wide downtime. As hundreds of teams using and directly impacting deliverables.

            Feature should be configurable. Create at least email notification upon reaching custom thresholds.

            Kasun Ekanayake added a comment - - edited This is a must have feature as once the user limit reaches entire instance become un-usable. Causing organization wide downtime. As hundreds of teams using and directly impacting deliverables. Feature should be configurable. Create at least email notification upon reaching custom thresholds.

            ssivapuram added a comment -

            Refer to the link - https://community.atlassian.com/t5/Jira-questions/Jira-How-to-generate-email-notification-when-you-near-your/qaq-p/895614 shared by Samantha for automating through Custom Script

            Jira does not offer a default solution to this. But you can implement a custom script. 

            First you can check your active user count from your db with the sql provided here:

            https://confluence.atlassian.com/jirakb/how-to-get-a-list-of-active-users-counting-towards-the-jira-application-license-278695452.html

            Then you can write a script that compares the count of your user number to your license limit and sends an e-mail if the former is bigger than the later

            ssivapuram added a comment - Refer to the link - https://community.atlassian.com/t5/Jira-questions/Jira-How-to-generate-email-notification-when-you-near-your/qaq-p/895614 shared by Samantha for automating through Custom Script Jira does not offer a default solution to this. But you can implement a custom script.  First you can check your active user count from your db with the sql provided here: https://confluence.atlassian.com/jirakb/how-to-get-a-list-of-active-users-counting-towards-the-jira-application-license-278695452.html Then you can write a script that compares the count of your user number to your license limit and sends an e-mail if the former is bigger than the later

            this is a must have feature which will prevent Jira to be in read only and avoid disruption of service.

            A email notification based on a threshold is the good and simple solution or even an alert in slack

            Calderara Serge added a comment - this is a must have feature which will prevent Jira to be in read only and avoid disruption of service. A email notification based on a threshold is the good and simple solution or even an alert in slack

            I would love an email notification with a customizable threshold to trigger it. Reaching the limit can be too blocking and it surprises me that this isn't implemented yet!

            Judit García Alvarez added a comment - I would love an email notification with a customizable threshold to trigger it. Reaching the limit can be too blocking and it surprises me that this isn't implemented yet!

            Implement basic email notification that will allow administrators to receive emails when defined threshold is reached i.e 100 licenses away from allowed/licensed users - fire up email. 

            marcin borzecki added a comment - Implement basic email notification that will allow administrators to receive emails when defined threshold is reached i.e 100 licenses away from allowed/licensed users - fire up email. 

              Unassigned Unassigned
              amacedo@atlassian.com Alessandro Macedo
              Votes:
              43 Vote for this issue
              Watchers:
              23 Start watching this issue

                Created:
                Updated: