How to Replicate

• Open any ticket in GSAC (as it's currently running 7.6.8)
• Click on "More" button, then "Link"
• Click on "Web Link" from the left hand side
• You'll find two text boxes and a RTE textarea.
• You won't be able to drag the URL field into the Link Text field
• You won't be able to drag the URL field into the comment field unless the RTE is set to Visual (as opposed to Text)
• The steps above will work fine (fields are completely drag-and-droppable) in version 7.2.9 instead.

Instance Details

The above procedure will work out of the box in 7.2.9, and will not work out of the box in 7.6.8. No need for any customisation.

Investigation Done

• I've investigated the codebase and I think this problem has been introduced in commit 32f0dc44655078bf73831aff135131f854376bac, but that still needs confirming.
• I've found various similar open tickets in GSAC and in the community support platform - all are hinting at a change in early Jira 7.3 to introduce a new RTE.

Notes

The commit included is mostly JS code and with more than 400 insertions and 300 deletions (as it included a lot of splitting files and refactoring), so I wasn't able to pinpoint the exact spot where the functionality was lost (assuming it was lost within that commit)