Symptoms

Due to a code timeout, the Audit Log page (System -> Troubleshooting and Support -> Audit Log) is not able to render requests if the processing time on server side takes more than 25 seconds. It will fail with a message stating "There was an error loading data".

Steps to Reproduce

You can either:

• Generate XX million rows of audit log data (audit_log table), that would significantly increase the database processing time and reduce the page response to above 25 seconds.
• Load into the audit_log table a couple of million rows into a database instance running on a server with few resources, the low processing capacity should provide very long response time.

Then attempt to search for a specific string.

Suggestion

Create a feature making these timeouts customisable.

Workaround

• Customize your search, for example, narrow it down to a shorter period using the date filter;
• Export the data outside browser using curl
  • <JIRA_URL>/rest/jira-auditing-plugin/1/view?count=1&page=1&filter=XXXXXXXX
• Truncate the audit_log table to fewer rows;
• Move (archive) events to another database/table so they won't increase the time of search request;
• Increase your database server capacity to reduce processing time.