Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-67956

Custom Fields UI will not show unless 2 or more language packs are enabled

XMLWordPrintable

      Summary

      The Custom Fields UI Page at base_url/secure/admin/ViewCustomFields.jspa screenshot-1.png will not load unless 2 or more language packs are enabled.

      Environment

      • JIRA Core 7.12.0
      • Reproducible on fresh installation.

      Steps to Reproduce

      1. Install JIRA Core 7.12.0
      2. Create one or more custom fields.
      3. Navigate to "Manage Add-ons".
      4. Disable all languages, except English (United States) Language Pack screenshot-2.png.
      5. Navigate to Custom Fields UI.

      Expected Results

      Custom Fields will load.

      Actual Results

      No Custom Fields can be seen. It seems that the page does not complete loading. screenshot-1.png

      Notes

      It seems that JIRA require 2 or more language packs to be enabled. Enabling any two languages, screenshot-3.png, would allow the Custom Fields UI to load screenshot-4.png

      Workaround

      Enable two or more language packs.

        1. screenshot-1.png
          screenshot-1.png
          96 kB
        2. screenshot-2.png
          screenshot-2.png
          61 kB
        3. screenshot-3.png
          screenshot-3.png
          68 kB
        4. screenshot-4.png
          screenshot-4.png
          97 kB

            [JRASERVER-67956] Custom Fields UI will not show unless 2 or more language packs are enabled

            Paddy Fotovich added a comment -

            This is still an issue for 7.13. See the following for details.

             

            https://community.atlassian.com/t5/Jira-Software-questions/Custom-fields-not-shown-in-the-Admin-Custom-field-list/qaq-p/1048772?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic

            Paddy Fotovich added a comment - This is still an issue for 7.13. See the following for details.   https://community.atlassian.com/t5/Jira-Software-questions/Custom-fields-not-shown-in-the-Admin-Custom-field-list/qaq-p/1048772?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic

            Tilwin Joy (Inactive) added a comment -

            ialexeyenko Sure, I'll check what's going on there

            Tilwin Joy (Inactive) added a comment - ialexeyenko Sure, I'll check what's going on there

            Nikola Rezachev added a comment -

            Appreciated. Thank you

            Nikola Rezachev added a comment - Appreciated. Thank you

            Nikola Rezachev added a comment -

            Dear @Lenard Lee,

             

            Kindly make the priority high (or very high) as it is impacting a live production instance with many custom fields and very complex configuration in large organization. The impact is big from a newly introduced functionality.

             

            I agree with the resolution, however, I don't agree it is low priority. Kindly make it high.

             

            BR,

            Nikola Rezachev added a comment - Dear @Lenard Lee,   Kindly make the priority high (or very high) as it is impacting a live production instance with many custom fields and very complex configuration in large organization. The impact is big from a newly introduced functionality.   I agree with the resolution, however, I don't agree it is low priority. Kindly make it high.   BR,

              tjoy Tilwin Joy (Inactive)
              llee2@atlassian.com Lenard Lee
              Affected customers:
              2 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: