Details
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Bug
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Resolution: Fixed
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High
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7.6.0, 7.10.2, 8.13.9
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7.06
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28
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Severity 2 - Major
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90
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Description
Problem Definition
According to the documentation emails retrieved by the email handler are not deleted from the mailbox:
https://confluence.atlassian.com/adminjiraserver076/creating-issues-and-comments-from-email-945111600.html#Creatingissuesandcommentsfromemail-POPorIMAPemailmessages
On an IMAP mail server processed messages are not deleted but marked as read.
But when an email is handler is created using IMAP the emails are deleted.
Steps to reproduce:
- setup a mail server connection with IMAP protocol
- create an email handler using this connection
- Send and email to the account.
Expected Result:
Processed emails marked as read.
Actual Result:
Processed email are deleted from inbox.
Note on fix
The current ticket is not a bug, but more like a feature request for new functionality for IMAP handler. In short, we are introducing a new UI control "mark as seen" checkbox for Mail handlers using IMAP.
See JRASERVER-62660 for more details.
Attachments
Issue Links
- relates to
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JRASERVER-62660 Possibility to configure JIRA mail hanlder to mark emails as read (not deleted) after they are processed
- Closed
- is related to
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PS-60673 Loading...
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MNSTR-5316 Loading...
- mentioned in
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