Problem Definition

When creating an issues from the CreateIssue.jspa page, the Create button can be pressed multiple times in succession to create duplicate tickets.

Suggested Solution

Disable the button after the first click. This is how the Create modal works, but if you open it in a new page instead you are taken to the CreateIssue.jspa page where the Create button is not disabled after clicking.

Why this is important

Users are inadvertently creating duplicate tickets because of multiple clicks.

Workaround

Use the Create modal rather than the CreateIssue.jspa page.