Details
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Bug
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Resolution: Unresolved
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Low
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None
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7.8.0
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7.08
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1
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Severity 3 - Minor
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0
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Description
When within a comment box, you can drag and drop an attachment over to it in order to attach to the case. The issue here being the system seems to display two different behaviors. One where the attachments is added to the case and not the comment, and one where the attachment is added to the case and comment. You can see which behavior will occur based on the orange outline not appearing when hovering the attachments over the comment box, and the tooltip reads "move".
Video of issue: ScreenCast
Steps to Repro:
See video for how to replicate based on click and drag movements
- Create new issue
- Select comment box
- Click and drag an attachment into the comment box
- Observe if the orange border appears
- If not, the attachment will be added to the comment and case
- If it does, the attachment will be added to the case only
- Observe if the orange border appears