Details
-
Bug
-
Resolution: Unresolved
-
Low
-
None
-
7.3.8, 7.6.2
-
7.03
-
12
-
Severity 2 - Major
-
1
-
Description
Summary
Whenever a license that is not of type Atlassian stack is being applied to a Jira product, the Atlassian stack licenses for the other Jira products is removed.
Expected Behavior
It should be possible to use a standalone license for any of the Jira applications when a higher user tier than Stack provides is necessary.
Actual Behavior
The Atlassian Stack license is removed from Jira if any of the applications are activated using a standalone license.
Steps to Reproduce
- Setup a Jira installation using an Atlassian Stack license;
- In Administration > Applications > Versions and licenses, update the license of Jira Service Desk to an evaluation one;
- Refresh the page;
- Note that the Stack license that activated Jira Core and Jira Software is removed;
Workaround
There is no known workaround that allows for the Stack license to be used together with a non-Stack license
- Customers who have purchased Atlassian Stack + a higher tier (such as 1000 JSD agents) should contact support for assistance with the license. Reference this bug when contacting support.