Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-66481

Atlassian Stack license is removed upon activation of another license for any Jira application

    XMLWordPrintable

Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 7.3.8, 7.6.2
    • Licensing

    Description

      Summary

      Whenever a license that is not of type Atlassian stack is being applied to a Jira product, the Atlassian stack licenses for the other Jira products is removed.

      Expected Behavior

      It should be possible to use a standalone license for any of the Jira applications when a higher user tier than Stack provides is necessary.

      Actual Behavior

      The Atlassian Stack license is removed from Jira if any of the applications are activated using a standalone license.

      Steps to Reproduce

      1. Setup a Jira installation using an Atlassian Stack license;
      2. In Administration > Applications > Versions and licenses, update the license of Jira Service Desk to an evaluation one;
      3. Refresh the page;
      4. Note that the Stack license that activated Jira Core and Jira Software is removed;

      Workaround

      There is no known workaround that allows for the Stack license to be used together with a non-Stack license

      • Customers who have purchased Atlassian Stack + a higher tier (such as 1000 JSD agents) should contact support for assistance with the license. Reference this bug when contacting support.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              jpalharini Joao Palharini (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              16 Start watching this issue

              Dates

                Created:
                Updated: