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  1. Jira Data Center
  2. JRASERVER-65985

Menus are empty after clicking a file:/// link in IE

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Details

    • Bug
    • Resolution: Obsolete
    • Low
    • None
    • 7.3.6, 7.4.1
    • Navigation Panel

    Description

      Summary

      After clicking on a file:/// link in IE to open a local file in explorer, the JIRA menus for Dashboard, Projects, and Issues will no populate until a reload of the page.

      Environment

      • JIRA Server 7.3.6, 7.4.1
      • IE 11.0.46

      Steps to Reproduce

      1. Create an issue with a valid file:/// link in the description (such as file:////localhost)
      2. Ensure that the base URL for your JIRA instance is added to the intranet or trusted security zones in IE's Security configuration
      3. While viewing the issue, click the file link
      4. Go back to the IE window and attempt to use the menu's at the top of the screen

      Expected Results

      Menus populate without issue

      Actual Results

      The menus are not populated (except for boards on software projects)

      jraserver-65985-screencast.mov

      Notes

      Looking at the IE console when this occurs, there are no Javascript errors and clicking the menu items does not trigger a REST call across the network as it does when everything is working.

      Workaround

      Reloading the page resolves the immediate issue and the navigation works again afterward. Click on the menus before clicking a file link appears to load and cache their contents as well.

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              Unassigned Unassigned
              dmcmorris@atlassian.com Douglas McMorris (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: