[JRASERVER-65783] Update additional UTF parameter in the JIRA startup documentation

Type: Bug
Resolution: Fixed
Priority: Low (View bug fix roadmap)
Fix Version/s: 7.2.0, 7.3.0, 7.4.0, 7.5.0, 7.6.0, 7.7.0
Affects Version/s: 7.2.9
Component/s: Documentation - All
Labels:
- startup
- utf

Fixed in Long Term Support Release/s:

Download 7.6
Introduced in Version:
7.02
Support reference count:
1
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Server bug fix policy

Summary

Some users are referring Setting properties and options on startup documentation for configuring their JIRA startup variables but still encounter some of the UTF character encoding problem after added the following parameter:

-Dfile.encoding=utf-8

Based on the JIRA Application internationalisation and encoding troubleshooting, it seems like we need to add -Dsun.jnu.encoding=UTF-8 variable to fix it.

It would be great if we can have the -Dsun.jnu.encoding=UTF-8 variable in the https://confluence.atlassian.com/adminjiraserver072/setting-properties-and-options-on-startup-828788225.html

There are no comments yet on this issue.

Assignee:: Tomasz Bartyzel

Reporter:: John Chin

Affected customers:: 1 This affects my team

Watchers:: 1 Start watching this issue

Created:: 14/Aug/2017 8:34 AM

Updated:: 22/May/2020 8:23 AM

Resolved:: 09/Feb/2018 2:25 PM

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