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Type:
Bug
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Status: Needs Triage (View Workflow)
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Priority:
High
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Resolution: Unresolved
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Affects Version/s: 7.3.8, 7.6.3
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Fix Version/s: None
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Component/s: System Administration - Others
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Labels:None
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Introduced in Version:7.03
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Support reference count:25
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Symptom Severity:Severity 2 - Major
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UIS:4
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Bug Fix Policy:
Summary
Jira uses temp tables to perform some of its functions. When creating temp tables, SQL server uses the instance-level collation, and Jira currently does not specify collation on table creation. If the instance-level collation is different from the database-level collation (SQL_Latin1_General_CP437_CI_AI and Latin1_General_CI_AS are supported), Jira and temp table collation will not match.
Steps to Reproduce
- Install SQL Server with a collation that is not supported (SQL_Latin1_General_CP437_CI_AI and Latin1_General_CI_AS are supported)
- Create a database with the correct collation (e.g. SQL_Latin1_General_CP437_CI_AI)
- Error shows in logs in reference to temp tables.
Expected Results
Should report collation is correct "SQL_Latin1_General_CP437_CI_AI"
Actual Results
The below exception is thrown in the atlassian-jira.log file:
2017-06-20 18:10:46,004 https-jsse-nio-443-exec-12 ERROR Scott.Lepech 1090x309x1 15yequj 10.7.35.65 /rest/projecttemplates/1.0/create-templates/item/35 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT user_name FROM dbo.cwd_user WHERE (lower_user_name IN ( select item from #temp1 ) ) AND (directory_id = ? ) ORDER BY lower_user_name (Cannot resolve the collation conflict between "SQL_Latin1_General_CP1_CI_AS" and "SQL_Latin1_General_CP437_CI_AI" in the equal to operation.) com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT user_name FROM dbo.cwd_user WHERE (lower_user_name IN ( select item from #temp1 ) ) AND (directory_id = ? ) ORDER BY lower_user_name (Cannot resolve the collation conflict between "SQL_Latin1_General_CP1_CI_AS" and "SQL_Latin1_General_CP437_CI_AI" in the equal to operation.)
Workaround
Change the instance-level collation to match the Jira database collation to SQL_Latin1_General_CP437_CI_AI or Latin1_General_CI_AS. You can use this guide to do so: Set or Change the Server Collation.
- is related to
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- Closed
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- Closed
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- mentioned in
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