-
Type:
Bug
-
Status: Needs Triage (View Workflow)
-
Priority:
High
-
Resolution: Unresolved
-
Affects Version/s: 7.3.8, 7.6.3
-
Fix Version/s: None
-
Component/s: System Administration - Others
-
Labels:None
-
Introduced in Version:7.03
-
Support reference count:18
-
Symptom Severity:Severity 2 - Major
-
UIS:1
-
Bug Fix Policy:
Summary
Jira uses temp tables to perform some of its functions. When creating temp tables, SQL server uses the instance-level collation, and Jira currently does not specify collation on table creation. If the instance-level collation is different from the database-level collation (SQL_Latin1_General_CP437_CI_AI and Latin1_General_CI_AS are supported), Jira and temp table collation will not match.
Steps to Reproduce
- Install SQL Server with a collation that is not supported (SQL_Latin1_General_CP437_CI_AI and Latin1_General_CI_AS are supported)
- Create a database with the correct collation (e.g. SQL_Latin1_General_CP437_CI_AI)
- Error shows in logs in reference to temp tables.
Expected Results
Should report collation is correct "SQL_Latin1_General_CP437_CI_AI"
Actual Results
The below exception is thrown in the atlassian-jira.log file:
2017-06-20 18:10:46,004 https-jsse-nio-443-exec-12 ERROR Scott.Lepech 1090x309x1 15yequj 10.7.35.65 /rest/projecttemplates/1.0/create-templates/item/35 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT user_name FROM dbo.cwd_user WHERE (lower_user_name IN ( select item from #temp1 ) ) AND (directory_id = ? ) ORDER BY lower_user_name (Cannot resolve the collation conflict between "SQL_Latin1_General_CP1_CI_AS" and "SQL_Latin1_General_CP437_CI_AI" in the equal to operation.) com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT user_name FROM dbo.cwd_user WHERE (lower_user_name IN ( select item from #temp1 ) ) AND (directory_id = ? ) ORDER BY lower_user_name (Cannot resolve the collation conflict between "SQL_Latin1_General_CP1_CI_AS" and "SQL_Latin1_General_CP437_CI_AI" in the equal to operation.)
Workaround
Change the instance-level collation to match the Jira database collation to SQL_Latin1_General_CP437_CI_AI or Latin1_General_CI_AS. You can use this guide to do so: Set or Change the Server Collation.
- is related to
-
-
- Closed
-
-
-
- Closed
-