• Type: Bug
• Resolution: Tracked Elsewhere
• Priority: Low (View bug fix roadmap)
• Fix Version/s: None
• Affects Version/s: 7.4.0, 7.4.1, 7.5.0, 7.4.5, 8.5.0
• Component/s: Troubleshooting and Support Tools (ATST)
• Labels:

  • warranty

1. 

   1.JPG

   30 kB

   23/Aug/2017 3:44 AM

2. 

   HealthCheck_Confluence5.9.5.png

   266 kB

   13/Jul/2017 10:22 AM

3. 

   HealthCheck_Confluence6.3.1.png

   268 kB

   13/Jul/2017 10:22 AM

4. 

   HealthCheckPopUp_Confluence5.9.5.png

   240 kB

   13/Jul/2017 10:22 AM

5. 

   JIRA_ApplicationLinkToConfluence5.9.5.png

   147 kB

   13/Jul/2017 10:33 AM

6. 

   LinkWithinIssueToConfluence5.9.5.png

   177 kB

   13/Jul/2017 10:22 AM

[JRASERVER-65610] Application link health check fails with spurious network error

Anonymous made changes - 01/Jun/2023 12:02 PM

Remote Link

Original: This issue links to "ATST-853 (Ecosystem Jira)" [ 345329 ]

New: This issue links to "ATST-853 (Ecosystem JIRA)" [ 345329 ]

Adrian Stephen made changes - 14/Sep/2021 3:10 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 579046 ]

Sergey made changes - 12/Mar/2021 2:19 AM

Affects Version/s

New: 8.5.0 [ 87493 ]

set-jac-bot made changes - 26/Sep/2019 1:01 AM

Summary

Original: Health Check returns generic network error when connecting JIRA to Confluence when the application link is working

New: Application link health check fails with spurious network error

Bugfix Automation Bot made changes - 28/Mar/2019 12:23 AM

Minimum Version

New: 7.04

Rene C. [Atlassian Support] made changes - 22/Nov/2018 6:10 AM

Description

Original: h3. Summary Health Check is returning an error when connecting JIRA 7.4.0 to Confluence 5.9.5 although the application link is working according to the 2 following points:  - in JIRA Admin > Applications > Application Links, the status of the Application Link is "Connected"  !JIRA_ApplicationLinkToConfluence5.9.5.png|thumbnail!  - when trying to link a Confluence page to a JIRA issue from the Link dialog, the Confluence page is properly connected  !LinkWithinIssueToConfluence5.9.5.png|thumbnail! h3. Steps to Reproduce  # Install JIRA 7.4.0  # Install Confluence 5.9.5  # Create an Application link to Confluence from the JIRA UI  # Go to JIRA Admin > System > Support Tools  # Click on "Services" to expand it  # Click on "Application Links" to expand it h3. Expected Results The result should be "Your application links are all working properly", as it's the case when linking JIRA to Confluence 6.3.1. !HealthCheck_Confluence6.3.1.png|thumbnail! h3. Actual Results The result says "One of your application links is reporting "Network error".", although the application link is working and it is possible to link Confluence pages to JIRA issues: !HealthCheck_Confluence5.9.5.png|thumbnail! Also, when navigating to any other JIRA page, a pop-up shows at the top-right corner with a similar error: !HealthCheckPopUp_Confluence5.9.5.png|thumbnail! Lastly, we can see the following warning in the JIRA logs: {code:java} 2017-07-13 12:25:16,020 HealthCheck:thread-6 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'df6813a6-ecd0-3c00-8c59-1673445a2fc4' {code} h3. +NOTE+ It should be clearer which AppLinks versions are compatible with each other:  * JIRA 7.4.0 is using AppLinks 5.3.2 while Confluence 5.9.5 is using AppLinks 5.0.4, and in the [Application links version matrix|https://confluence.atlassian.com/display/APPLINKS/Application+links+version+matrix] documentation, it is not clear whether 5.3.2 is supposed to be compatible with 5.0.4. If there is any incompatibility issue, it should be clearly specified in this documentation. h3. Workaround It's reported that upgrading Confluence to the latest version may help, but this is not guaranteed as there's also a report that JIRA 7.4.4 shows the same warning connecting to Confluence 6.3.4. (i) If there's no actual applinks problem, the warning may just be ignored or dismissed.

New: {panel:title=Atlassian Update – 11-22-2018|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff} This bug is related to the Atlassian Troubleshooting and Support Tools plugin, and it is currently being tracked in the Ecosystem request [ATST-923|https://ecosystem.atlassian.net/browse/ATST-923]. Please direct any feedback related to this bug to that request. Best regards, René Chiquete - Atlassian Support. {panel} h3. Summary Health Check is returning an error when connecting JIRA 7.4.0 to Confluence 5.9.5 although the application link is working according to the 2 following points:  - in JIRA Admin > Applications > Application Links, the status of the Application Link is "Connected"  !JIRA_ApplicationLinkToConfluence5.9.5.png|thumbnail!  - when trying to link a Confluence page to a JIRA issue from the Link dialog, the Confluence page is properly connected  !LinkWithinIssueToConfluence5.9.5.png|thumbnail! h3. Steps to Reproduce  # Install JIRA 7.4.0  # Install Confluence 5.9.5  # Create an Application link to Confluence from the JIRA UI  # Go to JIRA Admin > System > Support Tools  # Click on "Services" to expand it  # Click on "Application Links" to expand it h3. Expected Results The result should be "Your application links are all working properly", as it's the case when linking JIRA to Confluence 6.3.1. !HealthCheck_Confluence6.3.1.png|thumbnail! h3. Actual Results The result says "One of your application links is reporting "Network error".", although the application link is working and it is possible to link Confluence pages to JIRA issues: !HealthCheck_Confluence5.9.5.png|thumbnail! Also, when navigating to any other JIRA page, a pop-up shows at the top-right corner with a similar error: !HealthCheckPopUp_Confluence5.9.5.png|thumbnail! Lastly, we can see the following warning in the JIRA logs: {code:java} 2017-07-13 12:25:16,020 HealthCheck:thread-6 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'df6813a6-ecd0-3c00-8c59-1673445a2fc4' {code} h3. +NOTE+ It should be clearer which AppLinks versions are compatible with each other:  * JIRA 7.4.0 is using AppLinks 5.3.2 while Confluence 5.9.5 is using AppLinks 5.0.4, and in the [Application links version matrix|https://confluence.atlassian.com/display/APPLINKS/Application+links+version+matrix] documentation, it is not clear whether 5.3.2 is supposed to be compatible with 5.0.4. If there is any incompatibility issue, it should be clearly specified in this documentation. h3. Workaround It's reported that upgrading Confluence to the latest version may help, but this is not guaranteed as there's also a report that JIRA 7.4.4 shows the same warning connecting to Confluence 6.3.4. (i) If there's no actual applinks problem, the warning may just be ignored or dismissed.

Owen made changes - 16/Oct/2018 12:49 AM

Workflow	Original: JAC Bug Workflow v2 [ 2849631 ]	New: JAC Bug Workflow v3 [ 2919980 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

Owen made changes - 25/Sep/2018 4:27 AM

Symptom Severity

Original: Minor [ 14432 ]

New: Severity 3 - Minor [ 15832 ]

Owen made changes - 25/Sep/2018 12:44 AM

Workflow

Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2592152 ]

New: JAC Bug Workflow v2 [ 2849631 ]

Ignat (Inactive) made changes - 01/Feb/2018 2:35 PM

Workflow

Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 2408388 ]

New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2592152 ]

Load more older history items