As a user, I want more control over how CSV export displays assignee/reporter names

Problem Definition

Using the original "Export to Excel" functionality, ticket assignee/reporters were exported using the display name (e.g., Jane Doe) rather than the username (e.g., jdoe823). Now when exporting to CSV, these fields are coming across as username.

Suggested Solution

Provide an option to allow users (or administrators) to choose whether they'd like the export file to user display name or username. If this proves not to be feasible as it might break compatibility of the exported CSV data with CSV import,  then as an alternative approach provide an option to export display name as well as username.

Why this is important

Many organizations have established reporting built around the data originally included within Excel exports. Allowing users to choose how assignees/reporters are displayed will allow them to use existing workflows without modification.