Details
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Bug
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Resolution: Tracked Elsewhere
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Low
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None
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7.2.9, 7.3.6, 7.3.7
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7.02
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8
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Severity 3 - Minor
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1
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Description
Summary
When you disable connectivity with the Atlassian Marketplace, JIRA continues trying to reach the site to retrieve some data for the EOL Health Check.
Steps to Reproduce
- Disable Marketplace connectivity
- Remove the ability of the system to connect to marketplace
- Check that jira-healthcheck-eol.json does not exist in JIRA_HOME
- Restart the application (the health check will run in an interval, but this will trigger the error)
Expected Results
JIRA will respect the Marketplace setting and will not attempt to connect.
Actual Results
JIRA will attempt to connect and the following error is displayed in the logs:
2017-06-20 18:57:00,120 SupportHealthCheckThread-8 ERROR ServiceRunner [c.a.j.p.healthcheck.support.EolSupportHealthCheck] An error occurred when performing the EOL check, see the exceptions for more info org.apache.http.conn.HttpHostConnectException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/104.192.142.44, marketplace.atlassian.com/104.192.142.45, marketplace.atlassian.com/104.192.142.43] failed: Connection refused at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55) at com.atlassian.jira.plugins.healthcheck.util.SupportEolCheckUtil.fetchAndProcessVersions(SupportEolCheckUtil.java:65) at com.atlassian.jira.plugins.healthcheck.support.EolSupportHealthCheck.doCheck(EolSupportHealthCheck.java:83) at com.atlassian.jira.plugins.healthcheck.support.AbstractSupportHealthCheck.check(AbstractSupportHealthCheck.java:27) at com.atlassian.support.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:41) at com.atlassian.support.healthcheck.thread.HealthCheckCallable.call(HealthCheckCallable.java:32) at com.atlassian.support.healthcheck.thread.HealthCheckCallable.call(HealthCheckCallable.java:15) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) Caused by: java.net.ConnectException: Connection refused at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350) at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206) at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392) at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:337) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134) ... 20 more
Workaround
Download the attached jira-healthcheck-eol.json
and put it in your JIRA_HOME directory. If you are using JIRA Data Center, then place this file in the Shared home instead.
Attachments
Issue Links
- is related to
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- Closed
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