Loading...

Type: Bug
Resolution: Tracked Elsewhere
Priority: Low
Fix Version/s: None
Affects Version/s: 7.2.8, 7.2.9
Component/s: Troubleshooting and Support Tools (ATST)
Labels:

Introduced in Version:
7.02
Support reference count:
1
Symptom Severity:
Severity 2 - Major
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy

Step to reproduce

Install JIRA 7.0.1 on a server without any internet access
upgrade to version 7.2.x

Environment

jira-healthcheck-plugin ver 2.1.11+

Expected behaviour

JIRA should startup correctly.

Actual behaviour

JIRA stuck in startup page forever, the log stops with the following line:

2017-06-01 03:55:19,745 JIRA-Bootstrap INFO      [c.a.j.p.healthcheck.upgrade.InstanceHealthCopyEolFileTask] Running JIRA Instance Health upgrade task 1. Copying the default eol JSON file into local home directory

Diagnostic

The following thread from thread dump output, it running forever:

"JIRA-Bootstrap" #17 daemon prio=5 os_prio=0 tid=0x000000001fe1a800 nid=0xfb0 runnable [0x00000000205bb000]
   java.lang.Thread.State: RUNNABLE
        at java.net.SocketInputStream.socketRead0(Native Method)
        at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
        at java.net.SocketInputStream.read(SocketInputStream.java:170)
        at java.net.SocketInputStream.read(SocketInputStream.java:141)
        at sun.security.ssl.InputRecord.readFully(InputRecord.java:465)
        at sun.security.ssl.InputRecord.read(InputRecord.java:503)
        at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:973)
        - locked <0x00000000fc32cb18> (a java.lang.Object)
        at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1375)
        - locked <0x00000000fc32cbd8> (a java.lang.Object)
        at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1403)
        at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1387)
        at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394)
        at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:353)
        at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.jav
a:134)
        at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:
353)
        at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
        at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
        at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
        at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
        at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
        at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
        at com.atlassian.jira.plugins.healthcheck.util.SupportEolCheckUtil.fetchAndProcessVersions(SupportEolCheckUtil.j
ava:65)
        at com.atlassian.jira.plugins.healthcheck.upgrade.InstanceHealthCopyEolFileTask.doUpgrade(InstanceHealthCopyEolF
ileTask.java:60)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.jav
a:56)
        at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:
60)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor
.java:133)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.ja
va:121)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLI
nterceptor.java:70)
        at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.j
ava:53)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvic
e.java:57)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor
.java:133)
        at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.ja
va:121)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
        at com.sun.proxy.$Proxy836.doUpgrade(Unknown Source)
        at com.atlassian.sal.core.upgrade.PluginUpgrader.doUpgrade(PluginUpgrader.java:72)
        at com.atlassian.sal.core.upgrade.PluginUpgrader.upgrade(PluginUpgrader.java:57)
        at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager$1.doInTransaction(DefaultPluginUpgradeManager.java
:198)
        at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager$1.doInTransaction(DefaultPluginUpgradeManager.java
:173)
        at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTem
plate.java:21)
        at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34)
        at sun.reflect.GeneratedMethodAccessor181.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocati
onHandler.java:26)
        at com.sun.proxy.$Proxy454.doInTransaction(Unknown Source)
        at sun.reflect.GeneratedMethodAccessor181.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(Hos
tComponentFactoryBean.java:136)
        at com.sun.proxy.$Proxy454.doInTransaction(Unknown Source)
        at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java
:18)
        at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgradePlugin(DefaultPluginUpgradeManager.java:173
)
        at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgradeInternal(DefaultPluginUpgradeManager.java:1
52)
        at com.atlassian.sal.jira.upgrade.JiraPluginUpgradeManager.upgradeInternal(JiraPluginUpgradeManager.java:49)
        at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.upgrade(DefaultPluginUpgradeManager.java:136)
        at com.atlassian.sal.core.upgrade.DefaultPluginUpgradeManager.onStart(DefaultPluginUpgradeManager.java:80)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$4.consume(DefaultLifecycleManager.java:277)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$4.consume(DefaultLifecycleManager.java:274)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyLifecyleAware(DefaultLifecycleManager.java:303
)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyOnStartIfStartedAndEnabled(DefaultLifecycleMan
ager.java:273)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.access$300(DefaultLifecycleManager.java:49)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$3.evaluate(DefaultLifecycleManager.java:235)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager$3.evaluate(DefaultLifecycleManager.java:232)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyLifecycleAwares(DefaultLifecycleManager.java:2
58)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.notifyStartableLifecycleAwares(DefaultLifecycleManag
er.java:231)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.startIfApplicationSetup(DefaultLifecycleManager.java
:219)
        at com.atlassian.sal.core.lifecycle.DefaultLifecycleManager.start(DefaultLifecycleManager.java:210)
        at com.atlassian.sal.jira.lifecycle.JiraLifecycleManager.onJiraStart(JiraLifecycleManager.java:64)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker
.java:36)
        at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:48)

        at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)
        at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:10
7)
        at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
        at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)
        at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:73)
        at com.atlassian.jira.upgrade.PluginUpgradeLauncher.start(PluginUpgradeLauncher.java:30)
        at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:51)
        at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postTenantArrived$4(DefaultJiraLauncher.java:178)
        at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$423/83691638.run(Unknown Source)
        at com.atlassian.jira.startup.DefaultInstantUpgradeManager$StartupTask.run(DefaultInstantUpgradeManager.java:139
)
        at com.atlassian.jira.startup.DefaultInstantUpgradeManager.runTask(DefaultInstantUpgradeManager.java:55)
        at com.atlassian.jira.startup.DefaultInstantUpgradeManager.doNowOrWhenInstanceBecomesActive(DefaultInstantUpgrad
eManager.java:42)
        at com.atlassian.jira.startup.DefaultJiraLauncher.postTenantArrived(DefaultJiraLauncher.java:171)
        at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDBActivated$3(DefaultJiraLauncher.java:159)
        at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$422/1114914902.run(Unknown Source)
        at com.atlassian.jira.tenancy.DefaultTenantManager.doNowOrWhenTenantArrives(DefaultTenantManager.java:55)
        at com.atlassian.jira.startup.DefaultJiraLauncher.postDBActivated(DefaultJiraLauncher.java:156)
        at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:145)
        at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$36/249444439.run(Unknown Source)
        at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManag
erImpl.java:298)
        at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConf
igurationManagerImpl.java:194)
        at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
        at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:101)
        at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$3/1906317836.run(Unknown Source)
        at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
        at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:99)
        at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:149)
        at com.atlassian.jira.startup.LauncherContextListener$$Lambda$2/1250664460.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:745)

Workaround solution

Disable the support tools plugin via database query.
Set the DNS host file to:
```
127.0.0.1 marketplace.atlassian.com
```
which will force the request to failed and bypass the upgrade task.

relates to

JRASERVER-63567 Jira EOL health check fails to execute if jira-healthcheck-eol.json file is missing from the home directory and instance has no access to the Marketplace

Closed

ATST-797 Loading...

Details

Description

Step to reproduce

Environment

Expected behaviour

Actual behaviour

Diagnostic

Workaround solution

Attachments

Issue Links

Forms

Activity

People

Dates