"Ouch! Something is wrong with this file." when previewing PDF version 1.5

XMLWordPrintable

    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 7.3.0, 7.3.3
    • Component/s: Issue - Attachments
    • None
    • 7.03
    • 7
    • Severity 3 - Minor
    • 2

      "Ouch!" error occurs on preview of PDF Version 1.5 attachments

      Environment

      JIRA 7.3.x, any browser

      Steps to Reproduce

      1. Create a new issue.
      2. Attach a PDF document saved using PDF Version 1.5 standard.
      3. In the attachments panel, select the PDF file.

      Expected Results

      The attachment preview appears.

      Actual Results

      Error is thrown: "Ouch! Something is wrong with this file."

      Workaround

      Two workarounds are available:

      1. Save the PDF in a program capable of saving files as PDF Version 1.6 or higher and reattach the file.
      2. Right-click and save-as or middle mouse click the file to download it instead of previewing it, then open it in a program of your choice.

      Notes

      Issue does not occur with PDF versions 1.6 or later.

            Assignee:
            Unassigned
            Reporter:
            Nathan Parks
            Votes:
            5 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated: