I got this error message while trying to update a third party add-ons on a specific Linux platform. The JIRA server is 6.4.11, Java VM is 1.8, OS is Linux.

2017-04-25 17:52:50,391 localhost-startStop-1 INFO      [tcm.core.upgrade.AbstractTcmUpgradeTask] =========================================

2017-04-25 17:52:50,404 localhost-startStop-1 INFO      [tcm.core.upgrade.AbstractTcmUpgradeTask] Starting upgrade task (buildNumber=10) : From scratch : Creating all TM & CHARM roles, groups & permissions

2017-04-25 17:52:50,404 localhost-startStop-1 INFO      [core.upgrade.task.TcmUpgradeTask010] Load Localization

2017-04-25 17:52:50,404 localhost-startStop-1 INFO      [core.upgrade.task.TcmUpgradeTask010] Creating groups

2017-04-25 17:52:50,646 localhost-startStop-1 ERROR      [sal.core.upgrade.PluginUpgrader] Upgrade failed: org.springframework.transaction.CannotCreateTransactionException: Could not create DirContext instan

ce for transaction; nested exception is org.springframework.ldap.NoInitialContextException: Cannot instantiate class: com.sun.jndi.ldap.LdapCtxFactory; nested exception is javax.naming.NoInitialContextExcept

ion: Cannot instantiate class: com.sun.jndi.ldap.LdapCtxFactory [Root exception is java.lang.ClassNotFoundException: com.sun.jndi.ldap.LdapCtxFactory not found from bundle [com.atlassian.sal.jira]]

com.atlassian.crowd.exception.runtime.OperationFailedException: org.springframework.transaction.CannotCreateTransactionException: Could not create DirContext instance for transaction; nested exception is org

.springframework.ldap.NoInitialContextException: Cannot instantiate class: com.sun.jndi.ldap.LdapCtxFactory; nested exception is javax.naming.NoInitialContextException: Cannot instantiate class: com.sun.jndi

.ldap.LdapCtxFactory [Root exception is java.lang.ClassNotFoundException: com.sun.jndi.ldap.LdapCtxFactory not found from bundle [com.atlassian.sal.jira]]

My LDAP setting currently as follows:

UserName = “CN=xxdap,OU=Service Accounts,OU=Ottawa,DC=XXALJ,DC=CORP”
LDAP Schema
Base DN:  Base DN = “OU=Ottawa,DC=XXALJ,DC=CORP“
Additional User DN:
Additional Group DN:
LDAP Permissions
Read Only
Read Only, with Local Groups
Read/Write
Default Group Memberships:

Advance Settings
Secure SSL
Enable Nested Groups
Manage User Status Locally
Use Paged Results results per page
Follow Referrals
Naive DN Matching
Enable Incremental Synchronisation
Synchronisation Interval (minutes): required
Read Timeout (seconds):
Search Timeout (seconds):
Connection Timeout (seconds):
User Settings:
User Object Class: required
User Object Filter: required
User Name Attribute: required
User Name RDN Attribute: required
User First Name Attribute: required
User Last Name Attribute: required
User Display Name Attribute: required
User Email Attribute: required
User Password Attribute: required
User Password Encryption: required
User Unique ID Attribute:
Group Schema Settings:
Group Object Class: required
Group Object Filter: required
Group Name Attribute: required
Group Description Attribute: required
Membership Schema Settings:
Group Members Attribute: required
User Membership Attribute: required
Use the User Membership Attribute:
When finding the user's group membership
When finding the members of a group

I am wondering if you could help. Thank you in advance.