Error "Custom field 'sd.aa.aa.aa' with ID xxxxx exists in DB, but was not returned by the custom field service" in the application log

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • 7.3.6
    • Affects Version/s: 7.3.4
    • Component/s: Issue - Fields
    • None
    • 7.03
    • Severity 3 - Minor

      Problem

      Similar error below appears in atlassian-jira.log.

      2017-03-08 19:40:01,263 JIRA-Bootstrap ERROR      [c.a.p.i.customfields.service.GlobalCustomFieldServiceImpl] Failed to get or create custom field
java.lang.RuntimeException: Custom field 'sd.origin.customfield.default.name' with ID '10101' exists in DB, but was not returned by the custom field service.
	at com.atlassian.pocketknife.internal.customfields.service.GlobalCustomFieldServiceImpl.getDefaultFieldOrNull(GlobalCustomFieldServiceImpl.java:75)
	at com.atlassian.pocketknife.internal.customfields.service.GlobalCustomFieldServiceImpl.getGlobalCustomField(GlobalCustomFieldServiceImpl.java:42)
...

      Steps to reproduce the problem

      N/A

      Notes

      Despite the error in the log, it does not necessarily cause problem to Service Desk startup. If Service Desk wasn't able to start up or in an indeterminable step, try restarting JIRA to refresh the cache.

              Assignee:
              Matthew McMahon (Inactive)
              Reporter:
              Michelle Chin (Inactive)
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                Created:
                Updated:
                Resolved: