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  1. Jira Data Center
  2. JRASERVER-65047

Table format breaks

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      Summary

      • A user reported us, after creating a table, that it appears without "table formatting" in the description field

      Steps to replicate

      Scenario1:

      1. Go to Service Desk project - Queues
      2. Create an issue by choosing "Create" button
      3. Choose any project (not nessesarily Service Desk project) and any issue type
      4. Go to Description field and choose "Visual" view.
      5. Press "+" icon and add Table
      6. Add summary and other mandatory fields
      7. Press "Create" to save the issue
      8. View the issue.

      Scenario2:

      1. Go to Service Desk project - Queues
      2. Open existing issue in the view
      3. Start to edit Description field (or create/edit a comment)
      4. Press "+" icon and add Table
      5. Save the update

      Expected Behavior

      • Issue shows a table in the description.

      Actual Behavior

      • Open created issue and sees a broken table
        • First example:
        • Second example:

      Notes

      • Replicated with Google Chrome and Firefox.
      • Internet explorer seems to work properly.
      • The issue does not appear to be present in JIRA 7.4.0 (tested with Chrome 60.0.3112.90 (Official Build) )

        1. JIRA Tables.png
          51 kB
        2. Table is Broken.png
          14 kB

            [JRASERVER-65047] Table format breaks

            Hanna added a comment -

            our team has the same problem: tables are broken after saving, or can happen after edit text in the same ticket not table and save, but not always

            Hanna added a comment - our team has the same problem: tables are broken after saving, or can happen after edit text in the same ticket not table and save, but not always

            Rilwan_Ahmed_NC added a comment -

            Issue exists in service desk 4.5.1

            Rilwan_Ahmed_NC added a comment - Issue exists in service desk 4.5.1

            Hendrik Neumann added a comment -

            @Andrew Coyle I think this is a different issue or at least a different symptom of the same issue. The software behaviour that I see happens even in empty cells or when you add empty lines to a table. Still an interesting point from you - might lead Atlassian to the right path.

            Hendrik Neumann added a comment - @Andrew Coyle I think this is a different issue or at least a different symptom of the same issue. The software behaviour that I see happens even in empty cells or when you add empty lines to a table. Still an interesting point from you - might lead Atlassian to the right path.

            Andrew Coyle added a comment -

            I've had similar issues using version Atlassian Jira Project Management Software (v7.13.6#713006-sha1:cc4451f)

            It seems that if you have too much content in a field with will break table formatting. The content need to then be split across/down several cells.

            Some content would also be dumped out of the table, e.g. having a bullet list followed by non-bulletted text. The text gets removed from the table cell and dropped under the table. Sometimes this splits the table apart.

            Andrew Coyle added a comment - I've had similar issues using version Atlassian Jira Project Management Software (v7.13.6#713006-sha1:cc4451f) It seems that if you have too much content in a field with will break table formatting. The content need to then be split across/down several cells. Some content would also be dumped out of the table, e.g. having a bullet list followed by non-bulletted text. The text gets removed from the table cell and dropped under the table. Sometimes this splits the table apart.

            Hendrik Neumann added a comment -

            Same here, every Browser I tested (Chrome, FF, Edge) shows the issue. Only IE 11 seems to be working.

            Hendrik Neumann added a comment - Same here, every Browser I tested (Chrome, FF, Edge) shows the issue. Only IE 11 seems to be working.

            H K added a comment -

            Same issue here, not only in the description but also the comment section.
            Workaround is to edit the tables in text-mode. But this should be fixed anyway!
            Why do I have the "visual" view, if it does not show up correctly or breaks my tables.

            H K added a comment - Same issue here, not only in the description but also the comment section. Workaround is to edit the tables in text-mode. But this should be fixed anyway! Why do I have the "visual" view, if it does not show up correctly or breaks my tables.

            Kenneth Juul Wannebo added a comment -

            We are experiencing the same issue at multiple clients.
            Jira SD 3.9.1 - 3.16

            Kenneth Juul Wannebo added a comment - We are experiencing the same issue at multiple clients. Jira SD 3.9.1 - 3.16

            Brian Kohler added a comment - - edited

            Several  users of mine (including me) are experiencing the same issue.

            Our instance is running:

            • Jira Core 7.9.2
            • Jira Service Desk 3.12.2
               

            Brian Kohler added a comment - - edited Several  users of mine (including me) are experiencing the same issue. Our instance is running: Jira Core 7.9.2 Jira Service Desk 3.12.2  

            Deleted Account (Inactive) added a comment - - edited

            I am currently experiencing the same issue on Jira Service Desk 4.0.0 (Software & Core: 8.0.0)

            Deleted Account (Inactive) added a comment - - edited I am currently experiencing the same issue on Jira Service Desk 4.0.0 (Software & Core: 8.0.0)

            evgeniy.russkikh529509089 added a comment -

            same here with JIRA SD 3.4.2

            evgeniy.russkikh529509089 added a comment - same here with JIRA SD 3.4.2

              mma Martin Ma
              jloe joshloe (Inactive)
              Affected customers:
              30 This affects my team
              Watchers:
              40 Start watching this issue

                Created:
                Updated:
                Resolved: