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  1. Jira Server and Data Center
  2. JRASERVER-64982

Clicking Link from the More dialog in an issue results in a loading spinner that never completes

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    • 7.03
    • 25
    • Severity 2 - Major
    • 4
    • Hide
      Atlassian Update – 7th March 2018

      Hi everyone,

      I am happy to announce that we have addressed the issue starting with the 7.6.4 Server version. Please have a look at the Fix Version/s field for the list of subsequent versions that will include the fix as well.

      This flaw turned out to be a manifestation of a wider, cross-product problem. We have improved loading of the dialog in terms of reliability. At the same time, for that any such occurrences rely heavily on an actual Jira's configuration (e.g. installed plugins) and we were not able to test all the possible setups, an error dialog containing suggested workaround will be presented to a user shall the Link Issue dialog fail to render ever again. The workaround is
      https://confluence.atlassian.com/display/JIRAKB/JIRA+elements+fail+to+render+with+HTTP+400+error  it proved to be efficient every time it was applied.
      We will be also monitoring performance of the Link Issue dialog in order to assess whether further action is needed.

      Cheers,
      Pawel Drygas
      Developer, Jira Server

      Show
      Atlassian Update – 7th March 2018 Hi everyone, I am happy to announce that we have addressed the issue starting with the 7.6.4 Server version. Please have a look at the Fix Version/s field for the list of subsequent versions that will include the fix as well. This flaw turned out to be a manifestation of a wider, cross-product problem. We have improved loading of the dialog in terms of reliability. At the same time, for that any such occurrences rely heavily on an actual Jira's configuration (e.g. installed plugins) and we were not able to test all the possible setups, an error dialog containing suggested workaround will be presented to a user shall the Link Issue dialog fail to render ever again. The workaround is https://confluence.atlassian.com/display/JIRAKB/JIRA+elements+fail+to+render+with+HTTP+400+error   it proved to be efficient every time it was applied. We will be also monitoring performance of the Link Issue dialog in order to assess whether further action is needed. Cheers, Pawel Drygas Developer, Jira Server

    Description

      Summary

      In order to link either another JIRA issue or a Confluence page to an issue, an end-user attempts to open the "Link" dialog, either by choosing "More" > "Link", or by using the dot-dialog and typing "Link".

      Expected results

      The Link issue dialog appears, allowing the user to link either a JIRA issue or Confluence page.

      Actual results

      The page is dimmed and a spinner appears over the page. The spinner never disappears.

      Additional observations

      When checking the HTTP requests and responses for the page, one (or more) batch.js files have an error response of: HTTP 400 "Bad Request".

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              pdrygas Pawel Drygas (Inactive)
              cdarroch Daz
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              Dates

                Created:
                Updated:
                Resolved: