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Type: Bug
Resolution: Unresolved
Priority: Medium
Fix Version/s: None
Affects Version/s: 7.0.12
Component/s: Jira Importers Plugin
Labels:

Introduced in Version:
7
Support reference count:
17
Symptom Severity:
Severity 3 - Minor
UIS:
2

When using a basic create issue validator CSV imports always encounter a fatal error. When the validator is removed the CSV imports correctly. We are simply trying to prevent ~100s - 2,000 duplicates a day from being created due to having to import tickets from a legacy ticketing system

Atlassian Answers link

Basic validator -> "Validation based on JQL query"

project = "Project Name" AND summary ~ "%{00000}"

Boolean expression tested:

{00058} = 0

Here is what a user would see if importing a standard issue

2016-05-09 06:07:52,534 INFO - Importer started!
2016-05-09 06:07:52,534 INFO - Engine is running in Import mode
2016-05-09 06:07:52,536 INFO - All issues will be imported to project: TestProject (TEST)
2016-05-09 06:07:52,536 INFO - Creating issue: ExternalIssue{externalId=autoid-5517151439465571060, summary=CM1, issueType=11704}
2016-05-09 06:07:52,624 ERROR - Fatal error during import
java.lang.NullPointerException
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImportIssues(BulkCreateDataImporter.java:236)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.runImporterEngine(BulkCreateDataImporter.java:173)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImport(BulkCreateDataImporter.java:148)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:528)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:254)
	at java.lang.Thread.run(Thread.java:745)

Here is what a user would see if importing a subtask

2016-05-05 07:51:29,439 INFO - Importer started!
2016-05-05 07:51:29,440 INFO - Engine is running in Import mode
2016-05-05 07:51:29,450 INFO - All issues will be imported to project: TestProject (TEST)
2016-05-05 07:51:29,454 INFO - Creating issue: ExternalIssue
{externalId=autoid-4493924815619197614, summary=CM1, issueType=CM Unknown Subtask}
2016-05-05 07:51:29,693 ERROR - Fatal error during import
java.lang.NullPointerException
at com.atlassian.jira.config.DefaultSubTaskManager.createSubTaskIssueLink(DefaultSubTaskManager.java:582)
at sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:134)
at com.sun.proxy.$Proxy484.createSubTaskIssueLink(Unknown Source)
at sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy4201.createSubTaskIssueLink(Unknown Source)
at com.atlassian.jira.plugins.importer.imports.importer.impl.CompatibilityUtil.createSubTaskIssueLink(CompatibilityUtil.java:137)
at com.atlassian.jira.plugins.importer.compatibility.CompatibilityBridgeUtils.createSubTaskIssueLink(CompatibilityBridgeUtils.java:172)
at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.createSubTaskLink(BulkCreateDataImporter.java:326)
at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImportSubtasks(BulkCreateDataImporter.java:298)
at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.runImporterEngine(BulkCreateDataImporter.java:175)
at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImport(BulkCreateDataImporter.java:148)
at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:528)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:254)
at java.lang.Thread.run(Thread.java:745)

is related to

JRASERVER-71804 CSV import validator does not validate required fields that result in Fatal error during import

Gathering Impact

is duplicated by: JIM-1735 Loading...

mentioned in: Page Loading...; Page Loading...

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