Steps to Reproduce:

1. With JIRA installed, create more than 1000 users.
2. To do so, we could use the plugins below:
   • JIRA Data Generator
3. Then, search user using GET REST call below:
   • Find Users
4. For example:

   http://10.60.2.88:8722/jira722/rest/api/2/user/search?startAt=0&maxResults=1000&username=""

1. 1000 users will result from the call.
2. Then, search for the rest of 1000 users (1000~2000), let us not use maxResults so the default number of result "50" is set.

   http://10.60.2.88:8722/jira722/rest/api/2/user/search?startAt=1000&username=""

Expected Result:

• The response will show with user 1000~1050

Actual Result:

• Nothing is shown beside []

Notes:

• Try running the REST call like below and there will be only 1 user being shown where we expect another 50 more

  http://10.60.2.88:8722/jira722/rest/api/2/user/search?startAt=999&username=""

Workaround

Crowd's REST API:

Documentation

• The end point is: <JIRA_URL>/rest/usermanagement/1/search?entity-type=user&start-index=0&max-results=100&expand=user
• Documentation: https://docs.atlassian.com/atlassian-crowd/3.3.0/REST/?_ga=2.127108104.420787522.1539346027-1959143659.1535621273#usermanagement/1/search-search
• Allowing connections to JIRA for user management

Steps

1. Got to Cog icon > User management > Jira user server;
2. Click the button + Add application;
3. Enter the application name and password;
4. Enter the IP address of the application;
5. Click save;
6. Use the following URL to pull the records
   • <JIRA_URL>/rest/usermanagement/1/search?entity-type=user&start-index=0&max-results=100&expand=user