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  1. Jira Data Center
  2. JRASERVER-63582

Notification not being sent when a new comment is added via email using the MS Outlook client

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      When replying to a notification of a specific JIRA issue with Microsoft Outlook or adding a comment through email, a comment is added to the issue, but no notifications are sent to the watchers when the notification scheme is configured properly.

      Steps to Reproduce

      With Outlook
      1. Create a mail handler to a specific project
      2. In Issue Commented (Notification Scheme), add a notification to All Watchers
      3. Create an issue
      4. Ensure to set a few users as watchers
      5. Send an email out to JIRA's mail handler with the issue key of the step 3
      6. A comment is added to the issue
      7. No notifications are sent
      8. The log files (atlassian-jira-outgoing) show noting even with debug

      Expected Behavior

      The watchers should receive the notifications properly 

      Workaround

      Use the web client

            [JRASERVER-63582] Notification not being sent when a new comment is added via email using the MS Outlook client

            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 649461 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 2
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS New: 1
            Bugfix Automation Bot made changes -
            Support reference count Original: 11 New: 12
            Julien Rey made changes -
            Summary Original: Notifications to watchers are not being sent when a new comment is added via email using the MS Outlook client New: Notification not being sent when a new comment is added via email using the MS Outlook client
            Julien Rey made changes -
            Summary Original: Notifications to watchers are not being sent when a new comment is added through an issue New: Notifications to watchers are not being sent when a new comment is added via email using the MS Outlook client
            Bugfix Automation Bot made changes -
            Support reference count Original: 9 New: 11
            Bugfix Automation Bot made changes -
            Support reference count Original: 11 New: 9

              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
              Affected customers:
              10 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated: