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Bug
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Resolution: Unresolved
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Medium (View bug fix roadmap)
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None
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7.2.0, 7.2.3
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7.02
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12
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Severity 2 - Major
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0
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NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.
Summary
When replying to a notification of a specific JIRA issue with Microsoft Outlook or adding a comment through email, a comment is added to the issue, but no notifications are sent to the watchers when the notification scheme is configured properly.
Steps to Reproduce
With Outlook
- Create a mail handler to a specific project
- In Issue Commented (Notification Scheme), add a notification to All Watchers
- Create an issue
- Ensure to set a few users as watchers
- Send an email out to JIRA's mail handler with the issue key of the step 3
- A comment is added to the issue
- No notifications are sent
- The log files (atlassian-jira-outgoing) show noting even with debug
Expected Behavior
The watchers should receive the notifications properly
Workaround
Use the web client
- is related to
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JRASERVER-63694 Users are not notified of issues/comments created via Email
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- Closed
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- relates to
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JRACLOUD-63582 Notifications to watchers are not being sent when a new comment is added through an issue
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- Closed
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- is duplicated by
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RAID-358 You do not have permission to view this issue
[JRASERVER-63582] Notification not being sent when a new comment is added via email using the MS Outlook client
Remote Link | New: This issue links to "Page (Confluence)" [ 649461 ] |
UIS | Original: 2 | New: 0 |
UIS | Original: 0 | New: 2 |
UIS | Original: 1 | New: 0 |
UIS | New: 1 |
Support reference count | Original: 11 | New: 12 |
Summary | Original: Notifications to watchers are not being sent when a new comment is added via email using the MS Outlook client | New: Notification not being sent when a new comment is added via email using the MS Outlook client |
Summary | Original: Notifications to watchers are not being sent when a new comment is added through an issue | New: Notifications to watchers are not being sent when a new comment is added via email using the MS Outlook client |
Support reference count | Original: 9 | New: 11 |
Support reference count | Original: 11 | New: 9 |