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  1. Jira Data Center
  2. JRASERVER-63109

Jira displays an error when searching for a username that has been renamed from mixed case

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      Steps to Reproduce:

      1. Navigate to JIRA Administration > User Management > Users
      2. Create User called "userOne"
      3. Open a new Tab and navigate to JIRA Dashboard then, create an issue.
      4. Search for the user in the reporter field and it will appear.
      5. Cancel the "Create" issue operation and move to the "Users" browser tab.
      6. Rename the user "userOne" to "oneuser"
      7. Back to "Dashboard" browser tab and create an issue again.
      8. Search for the user again by putting "o" to search.

      Expected result:

      • The user will appear with the new usermane.

      Actual Result:

      • This come out instead:

      • On the atlassian-jira.log showing:
      2016-11-09 15:27:22,469 http-nio-8723-exec-10 ERROR admin 927x6717x1 1h7zv5i 10.60.6.142 /rest/api/1.0/users/picker [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: User 'Usersatu' has no unique key mapping.
java.lang.IllegalStateException: User 'Usersatu' has no unique key mapping.
at com.atlassian.jira.user.ApplicationUsers.from(ApplicationUsers.java:46)
at com.atlassian.jira.user.ApplicationUsers.from(ApplicationUsers.java:143)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService$ApplicationUserResultType.convertCrowdResults(DefaultUserPickerSearchService.java:689)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.attemptFindUsersWithCrowd(DefaultUserPickerSearchService.java:228)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsersGeneric(DefaultUserPickerSearchService.java:279)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsers(DefaultUserPickerSearchService.java:255)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsers(DefaultUserPickerSearchService.java:138)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsers(DefaultUserPickerSearchService.java:129)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:497)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy513.findUsers(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:497)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
at com.sun.proxy.$Proxy2335.findUsers(Unknown Source)
at com.atlassian.jira.rest.v1.users.UserPickerResource.getUsers(UserPickerResource.java:117)
at com.atlassian.jira.rest.v1.users.UserPickerResource.getUsersResponse(UserPickerResource.java:88)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:497)
... 3 filtered
at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
... 14 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 33 filtered
at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:31)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 53 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:142)
at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:94)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 27 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)

      Workaround.

      • Rename the user twice to a temporary username that had all lowercase character and then to the desired username. For example: userOne > oneuser > userone
      • Restart JIRA

        1. Screen Shot 2016-11-09 at 3.27.26 PM.png
          Screen Shot 2016-11-09 at 3.27.26 PM.png
          113 kB

              pbugalski Pawel Bugalski (Inactive)
              jrahmadiputra Julian (Inactive)
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              21 Vote for this issue
              Watchers:
              48 Start watching this issue

                Created:
                Updated:
                Resolved: