Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-62233

Image unable to load when attaching JPEG image with Ctrl + V in IE11

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    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Symptoms

      When customer attach a JPEG image via shortcut key "Ctrl + V" to a JIRA issue in IE 11, JIRA will auto convert the image type to PNG and the image is unable to load in Internet Explore 11 browser. This issue only happen in IE browser and is not happen for chrome browser.

      If attach a JPEG image via shortcut key "Ctrl + V" to a JIRA issue in Chrome browser, the image is able to preview in IE11.

      Steps to Reproduce

      1. Login JIRA with IE 11 browser.
      2. Open a JIRA issue
      3. Google a JPEG image
      4. Right click > Copy Image
      5. locate back to JIRA issue
      6. Enter "Ctrl + V" to attach image
      7. Click the image to preview in JIRA issue.

        Expected behavior

      Image is previewed without any error.

      Actual behavior

      JIRA fail to load the image

      Workaround 1

      Upload image from More >> Attach files or click the browse from Attachments section.

       

      Workaround 2

      Use other browser.

      Attachments

        1. error.png
          error.png
          188 kB
        2. error 2.png
          error 2.png
          157 kB

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              Unassigned Unassigned
              lng@atlassian.com Lipkent Ng
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              11 Start watching this issue

              Dates

                Created:
                Updated: