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  1. Jira Server and Data Center
  2. JRASERVER-60810

Issue Type icon being attached to JIRA issue upon reply to issue notification

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      Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Issue summary

      In JIRA 7.1.2 Issue Type icons are being added to the issue as an attachment when a user replies to the issue created email notification. This did not occur in JIRA 6.4.13 using same configuration.

      Steps to reproduce

      1. Create new JIRA instance
      2. Configure inbound and outbound mail server
      3. Create business project
      4. Add Create or Comment mail handler with settings noted below (default settings)
      5. Change user profile to notify of own changes
      6. Create issue in test project
      7. Reply to issue created notification
        • During testing reply sent from Microsoft Outlook
      8. Attachment will appear on issue when reply comment is added

      Mail handler settings:

      Issue Type: Task 
      Bulk: ignore
      CC Assignee: true
      CC Watchers: false
      Create Users: false
      Notify Users: true
      Strip Quotes: false
      

      Expected behavior

      Issue type image is not added at attachment. This is the behavior experienced in JIRA 6.4.13 using same mail handler settings.

      Note

      This issue is related to the Microsoft Outlook client that is being used for replying the notification email from JIRA. It is tested with JIRA 7.x and Gmail to reply the notification email and the reply does not add any attachment.

      Workarounds

      1. Remove the issue type icon from the email notification, as suggested by ETC DevOps in this comment. Tested on Jira 7.7
      2. Changing the properties of the issue type icon image, as suggested by Martina Riedel in this comment.

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              Assignee:
              Unassigned
              Reporter:
              tevans Tim Evans (Inactive)
              Votes:
              126 Vote for this issue
              Watchers:
              118 Start watching this issue

                Dates

                Created:
                Updated: