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  1. Jira Data Center
  2. JRASERVER-60516

Outgoing Mails triggered by User Mentions have a broken reply-to Header if it contains a name.

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      Summary

      When sending out an outgoing mail triggered by user mentions, the "Reply-to:" Header breaks down the name if the email has a name in it. For example, if the user has configured the From address in the SMTP Mail Server settings as "Atlassian Support Test <test@atlassian.com>", when the email is sent out it becomes "Atlassian, Support, Test, test@atlassian.com". This will lead to errors when replying.

      Environment

      • JIRA 6.4.11

      Steps to Reproduce

      1. Set up a new SMTP Mail Server
      2. In the From Address field, input "Atlassian Support Test <your email address>".
      3. Create a new issue.
      4. Mention a user for the first time in the issue.

      Expected Results

      The mentioned user would get an Email triggered by the notification with the reply-to header being "Atlassian Support Test <your email address>".

      Actual Results

      The reply-to header will instead be "Atlassian, Support, Test <your email address>".

      Workaround

      It is recommended not to put any names in the From Address field in the SMTP settings, instead just input the email address only.

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              Unassigned Unassigned
              lsaw@atlassian.com Leon (Inactive)
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                Created:
                Updated:
                Resolved: